If you do a FAQ search, you will get plenty of info there.
I have also read through some Amazon.com reviews that provides feedback on this as well.

Just do some search.

A user on the manufacturer's support forum should not have to troll through Amazon reviews to find out the results of reverse engineering.

There should be a clearly accessible tab at the top that is "APIs" or "Support Documents".

I'm not saying Reolink's products are bad at all, just that their communication is VERY poor (especially in this area).

This is just sad... Terrible show of "support" from Reolink.

Hey guys!

This set up is using the RLN8-410 to power the PTZ. This set up is actually about a thousand miles away from me at the moment, so if there are any remote debugging vectors, please let me know. I will try a PoE injector next time I am over there.

Also worth noting: The camera's PTZ works again this morning. I think it may be related to the heat, because the camera and NVR are in/on a utility shed in western Montana which is around 100 degree Fahrenheit these days. It looks like both should operate up to around 130, so not sure why they'd be failing. I'll keep a look out to see if the PTZ motors are failing in the evening when it is hot out.

Thanks for the replies!

Hey guys!

Lately my RLC-423 Has been experiencing this really frustrating issue where PTZ no longer works.

If I try to move the camera at all (using preset positions or through the thumb sticks thing) the camera disconnects/freezes/restarts. I can no longer rotate/zoom my camera :(.

Anyone know how to fix this? It is a recent change in behavior. It sounds like the motor may be busted or something.

You could try to forward the other ports.  UPnP is not always supported, so you may need to open them manually for your device.

It doesn't.  From my experience, using the web browser with a large quantity of video (high res video or a bunch of smaller lower res ones) its just not performant.  The desktop app is a lot better if you're on a compatible device.  It has a lot of stuff wrong with it (terrible DPI scaling because they refuse to use native UI for it) but it does perform pretty well, even for a large number of cameras.

I have a few things that I make sure I do when I set up a new camera:

• Configure the motion activation
  
  
  
  • You can configure your sensitivity of motion capture for every camera!  If you live in a place where it rains a lot or have a lot of bugs you can make it much less sensitive at night to stop false alarm recordings.
  
  
  • 
  
  
  • You can "paint" the regions you want your camera to look for motion in.  If you have some blustery bushes, then make it so they don't activate the motion alarms.
  
  
  • 
  
  
  • With those two options set, you can set up email alerts when ever motion is detected so you know exactly when something activates your camera where ever you are.  You can see in this playlist from my cameras that motion events really work!
  
  
  
  


• Set up email alerts
  
  
  
  • I mentioned it above, but it is great getting an email when ever your cameras are activated.  You know exactly when someone or something is near your property.
  
  
  • You can configure alerts for when a camera loses signal.
  
  
  
  


• Set up camera names/date time stamps
  
  
  
  • This can be vitally important if you ever need to give your video to anyone else (such as the police!).  Make sure the camera name and date/time are clearly visible on the camera footage.  This includes making sure you've adjusted to the right time zone as well.
  
  
  • 
  
  
  
  


• Auto reboot
  
  
  
  • No software is perfect.  Use the built in option with Reolink cameras / NVRs to auto reboot every once in a while to ensure the device is running in top shape and to have controlled reboots to minimize down time.  We have cameras a thousand miles away that run for months without in-person maintenance and this really helps.
  
  
  • 
  
  
  
  

 

I'm sure I can think of more, but these are the highlights that came to mind!

Deer are coming to town!

https://www.youtube.com/watch?v=o_bLNXsHjac&feature=youtu.be

Rotating a set number of degrees (45, 90, 180) would be a god send on slow connections.  It sucks trying to use the pointers to turn when it is delayed ~ 10 seconds.

Spotted another deer!
https://www.youtube.com/watch?v=8_wu7EPgeLU&feature=youtu.be