Is this normal?

[love2bhye247_86815587926255]

One of my cameras is showing a white line coming down the middle of my screen at night. I recently purchased 8 RLC-410 5MP cameras, and this single camera seems to be the only with this issue. I've tried resetting the camera to its defaults, and a firmware update. However, the firmware update I downloaded form this side didn't execute due to an error.

Any help would be appreciated.

Link to issue here: https://gyazo.com/34f1bec164d45d687385222ccd9a5a1a
1.png

[Carl_31331526639]

Hi, please try to reset (Reset Reolink cameras) the camera to have a try. If it still doesn't work, please provide the UID and login information for the support to check, refer to https://support.reolink.com/hc/en-us/requests/new. Also, we don't have the 5MP camera firmware for users to upgrade. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

[love2bhye247_86815587926255]

Hi Carl, thank you for the fast reply. I've already tried several resets without any luck. I will try method two and provide the UID to support. Hopefully they can fix this issue. I will post back with the results.