PC Client Software is really in need of some Technical improvement !!

naughty_pines

Installed 7.2.2.7 after receiving our new RLC-411WS ... This PC Client software is horrific. For the following reasons:

My configuration: I have a Laptop, Android Smartphone, and the Camera all on the same home network router, using WiFi. (It is impractical for me to run 100' of Ethernet to direct connect the camera.)

- Immediately after launching the Client on my PC (windows 10), the Login constantly TIMEOUTs, even when my Laptop/PC is next to my Router
- What is the point of "TOUR" -- and setting it only at 5 mins? (no documentation in the Manual that I can find) How is this different than "LIVE" ?
- I go to LIVE VIEW at Launch of client, and it lasts as LIVE for like 5 seconds then freezes
- Non of the "Queries" work due to the instability of the Connection (Timeouts, etc.) - all I get are Blank screens the majority of the time, with the "Query Failed" at the bottom.
- Screens in the Manual do not represent all of the screens in the actual CLIENT installed
- Many other issues but I'll leave it there as a start

Side note: The Android App does the LIVE VIEW feature really well. The Time stamp compared to actual time is only a couple of seconds different, unlike the PC Client that is perpetually OFF by a minute or more, when it actually works.

Honestly, the DAYTIME STILL Images from this camera are awesome. But video Playback is very very "jerky" for some reason. Really 30 FPS ???

I really hope your Technical Group is working on a serious fix for the major flaws in this Client software. Otherwise it's kind of useless, IMHO.

Thanks for listening.

Jeffrey

I'm using Client 7.7.7.12 and have been for a while monitoring an NVR with 6 cams and 3 stand-alone cams. I think most of your issues are bandwidth related. I can watch the 6 NVR cams in 'fluent' but the images are distorted and jerky (not 30 fps). I can watch one cam in 'balanced' or 'clear' and the image is very good and smooth.
I've checked my wifi speed at the NVR location and it's ~2MB upload. If I hold my cursor over the little globe (top right of the client) I see a single clear camera uses almost 1MB.
Playback is similar. If I play back in 'fluent' it is not a good image and jerky. I can playback in 'clear' but only one camera at a time (be sure all others are stopped).
But I agree that the Client software has some very peculiar operating methods and due to the almost total lack of up-to-date documentation, we are forced to experiment trial and error.
By the way, I don't feel the need for 30 fps so I set the cam for 15 or 10. That reduces the required bandwidth quite a bit.
The nature of compressed video transmission is that any losses in data are multiplied causing very large image issues. So asking your Client to only display images your network can fully support will result in for good images.

Hope that helps