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    Add User Fail using Reolink Client V7.2.2.12

    Reolink Client & APP
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    • Guest
      Anonymous last edited by

      I cannot seem to add any additional users to Reolink Client V7.2.2.12 connected to a RLC-423 camera.

      I choose 'common user', enter a name and a password, click 'add' and get the 'Add User Fail' error.

      Any ideas?

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      • Bob_30281727886
        Bob last edited by

        @Mark
        1. Try upgrading your camera firmware in the first place (https://reolink.com/faq/upgrade-firmware-of-reolink-camera/ )
        2. Try doing this on the web admin portal of the camera (https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/ )

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        • Guest
          Anonymous last edited by

          Ok. Just tried that. I got message box that said:

          "Failed to upgrade as the selected package is identical to the current version. Device is rebooting."

          This is the configuration on camera:

          Model: RLC-423
          Build: build 17120705
          Hardware No.: IPC_3816M
          Configuration Version: v2.0.0.0
          Firmware Version: v2.0.0.1124_17120705_v1.0.0.30
          Details: IPC_3816M110000000000000
          Client Version: v1.0.227

          Tried to add a user and is still failed.

          What next?

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