Text missing from headers in settings window

Dave T

After recently updating Reolink Client for windows I no longer have text in any of the fields displayed in the settings window. When you select the gear icon just below the Device list on the right side of window the settings box opens but almost all of the icons have no text to label what they pertain to. If I open any of these fields all of the choices are blank. I have uninstalled the client software and removed the registry entries. I also deleted the folder under Program files. I did a fresh install of the client software but the problem remains. I like the cameras and NVR but this software is terrible. I am considering returning the system for a refund if this cannot be corrected. Has anyone else encountered this issue? Any help would be appreciated. Thanks,Dave.

Screenshot-2019-02-02-07.19.51.png

Crimp On

To confirm: The icons in the Settings box are arranged differently than before, and when you click on one of the icons it brings up a box with no labels? Can you post a picture of one of them? (I am thinking about updating, and I still have the previous install file to go back to. But, it looks like waiting for a fix might be prudent.)

Have you contacted support@reolink.com about this? My experience is that they respond reliably and (given the time difference between here and Hong Kong) fairly promptly. I do not know if they actually monitor this community forum.

Crimp On

You definitely have a problem that needs support. I just installed the latest Windows Client (my machine runs Windows 7). Same interface as before: icons in same place. descriptive labels under each. When I open an icon, same labels and entry boxes as before. (see screen shot below)

Client.jpg