It’s really bad experience since 2 year while warranty and customer service call.
i have too long story too tell don’t buy Reolink any more.

look here …

We don't have the stock of supply power of RLN16-410, but we can return 10 USD to you, would you mind purchasing it in your local store?
And the Power Supply is DC 48 ~ 54V.

We look forward to hearing from you.
Best regards,
Reolink Warranty Team-Luis

letrely Reolink bargain with customer too keep their damaged product.

they still replying bargain email continuously.. can pls keep this product we can give $15 them more emails .. can you pls keep now $20 … are you seriously.. keep playing with customers and westing time and money.

there are many more conversations available in my email.

I would like to request all customers don’t buy Reolink any more.

Feature request: Playback function from (ext) HDD