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Heyi just installed the beta on a completly fresh setup windows 10 system and wenn i open the program after installation the window stays black. when i leaf it like this, my windows will crash. i deinstalled the beta an reinstalled it with no other result. Do i need any adition software to run the beta v 8.0.3?thanks for any helpbest regardsHendrik
I don't have an answer as to why this happens but you shouldn't need anything else. You may want to try looking at your firewall settings but I am no expert!
Hi,got exact the same problem with the 8.0.3 beta. After installation i only got a complete black window. Also win 10 installed. Any ideas?
I have this with 8.0.3 and 8.0.5. Just also re-formatted and installed Windows 10 (May 2020 build 2004) on my laptop and still get a black screen. 8.0.5 works OK on my main PC. Thought it must be a dependency issue but why would this be the case when Reolink should bundle it all together in the installer. Perhaps a graphics drive compatibility?
Sorry, does the black screen issue occur often or only when the software is launched?
Cynthia, This is each and every time I launch the software. I am now back to using v7 on my laptop as that still works well. My main PC does work with 8.0.3 and 8.0.5.
Hi friend, could you report this issue to the support team: firstname.lastname@example.org?Our support team will feedback the issue to our R&D Team to see if there is a way to fix it. We appreciate your understanding.
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