This will sound stupid - Can't enter password on Samsung Tablet.

Snaffs

I know this sounds stupid, and I've tried about 10 times now, and I can't think what to do, so thought I'd ask here in case it's a known problem.

Password was set on my Reolink NVR

I've installed the Reolink Windows Client on 2 PC's and the Android App on 2 phones all using the same:
Username = admin
Password = my passoword I'm not typing here!!!!

And it works fine.
However, on my Samsung Tablet (Tab A) it keeps saying incorrect password.

I've uninstalled and re-installed the app
I've cleared the Cache of the app and deleted all the settings/user data of the app.
But no difference.

Anyone have an idea?
I've entered the password so many times now and always says it's wrong.

Cynthia

Hi, sorry to trouble you.
If the error message is "password incorrect", please double-confirm whether your password contains uppercase and lowercase letters or spaces.
If it still does not work, could you please report this issue to the support team: support@reolink.com? Or send us a request in the link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon! Thanks.

Snaffs

Hi, and thanks for the reply.
Yes the message was, time and time again, "password incorrect" and they is a good mix of normal and special characters in my password
I'd entered this password into multiple other devices many times and they all worked fine.
But the Samsung tablet would not, despite me VERY carefully typing it in multiple times.

Thankfully I got over the problem this morning.
I have LastPass on my devices, and was able to get LastPass to autofill the password for me, and it worked!

And yes, I'm still baffled.
I know it sounds like I must have been typing the password in wrong every time, but no.
Unless there is a special symbol on the Samsung, which looks like the wrong one (if you know what I mean)

But honestly I'm still puzzled, as something is/was weird.

What this said. I'd like to please add a tiny request for a future update of the Android App.
On many of these types of screens, and even on the Reolink Client on other platforms, there is a little "closed eye" icon to the right of the Password Field, where you can click it, and it will show the password on-screen as you are typing it.
This is used if you at at home perhaps or in the office where you don;t want other people seeing what you are typing.

The Reolink client for Android does not have this option, so you can never select to see your password as you are typing, so you can't see any typing mistakes.

Could one of these little closed/open eye function icons be added to the Android Client when you are entering in your password?

Thank you

Cynthia

Yes, I understand what you mean. This is a great suggestion! I will tell the R&D team immediately, which can greatly improve the customer's experience!

Snaffs

Thanks Cynthia I appreciate that.

If your password is: 12345 then it's easy not to mis-type it.
.
But if it's: PaZWord%@Se(reT19£*^~#99
Then it helps to have the option to see it if you wish as it's easy to make a mistake, especially on mobile devices where you need to change the keyboard screen to get to the special characters

Mike

I actually know exactly which non-alphanumerical character you are talking about, and yes, there are actually two glyphs on the Samsung default keyboard that look nearly identical, but have completely different scan codes. The only reason I know this is that I have actually run into this exact same problem in a different context just a few weeks ago. It is horrifyingly frustrating. So, it's not you, Samsung just sucks at differentiating its glyphs properly.

Snaffs

Thanks for the reply, that's really interesting.
Just to clarify, I did install the Google keyboard as I'm used to that on my Google Pixel Phone.
And I did try entering my password on both the Samsung default and the Google keyboard at least 4 times on each of them.
And I know I picked the correct (or visually what I thought was correct) characters each time.
-
There are some non alphanumeric characters in my password. And I've entered it correctly without any issues on my NVR, Two Android phones and Two windows PC's.
-
You must be right. There must be one of the characters I used that is represented incorrectly on the Samsung tablet, even with the Google keyboard.
As I said, when I finally let lastpass fill this in for me, it worked fine.
-
I'm tempted to perhaps type this in again on my Samsung and email it to myself, then look at it on my PC and see if I can find the character which looks right but it wrong!
-
I'm not mad.... Honestly! lol