Unable to add the new Reolink Argus 3 to the Reolink Windows software

gswhiteuk

I have a new Argus 3, which is setup on my network and functioning correctly on my Reolink App on my Mobile Phone.

However, I am unable to add the device onto the Windows software client!

I am using the correct IP Address, port 9000, and admin and the correct password for the credentials.

But adding the camera fails consistently.

Does this camera use a different port or different settings? I have noticed I cannot browse to the camera either, yet it functions correctly in my Reolink App??

Any help would be appreciated.

Cynthia

Please add the camera by using UID.
Please note that the device name and the user name is different. The user name is "admin" by default.

gswhiteuk

UID does not work. Fixed IP Address does not work. The username and password does not work.

Help please? Camera sets up fine on mobile or tablet application, but unable to add camera to the Reolink Windows software, so I cannot monitor from my computer?

Cynthia

Hello, please click the below link to download the latest client version to try again. https://reolink.com/software-and-manual/
If still can't work, please send me a screenshot to show the error message.
Please check whether you can access the NVR locally.
For more help,please go to https://reolink.com/contact-us/

gswhiteuk

Hi There, software is upto date on Windows 10. Device consistently fails to allow setup, with picture attached. Always states that connection is failed. username and password are correct, as setup works perfectly on every other devices apart from this software. I have 3 other cameras that work perfectly!

As you can see from the picture, the device is actually showing the battery status, but I am still unable to connect.

If this continues I would like to understand how I get a refund please. Having a camera you cannot manage is terrible and I have no doubt the issue is with the camera.

Camera-Error.png

gswhiteuk

Well I have fixed it for you. The problem??

Your cameras do not like long passwords, do not like special characters, and do not like passwords longer than 8 characters!

Which is absolutely shocking!

So I entered a simple 6 digit password and the camera came to life. Yet when the camera had a complex password, only the applications on mobile devices and tablets could view the camera, because they are added to the software via a QR Code.

On the Windows client you have to enter the correct UID and then the correct password. If the password is complex it can never logging to the camera and add the camera to the system. If a simple password is used on the camera, the windows client works 100% of the time.

Crimp On

All of my Reolink (RLC and Argus) cameras have 14 character passwords (upper/lower/numeric). I have not tried special characters.

Cynthia

Thanks for hearing your issue is solved!! May I know how many characters and which characters are in the password?

We will forward the issue to our R&D team to check for you.

Could you please send us an email to support@reolink.com? We will keep you updated via emails.

Have a nice day.

Cynthia

Thanks for hearing your issue is solved!! May I know how many characters and which characters are in the password?

We will forward the issue to our R&D team to check for you.

Could you please send us an email to support@reolink.com? We will keep you updated via emails.

Have a nice day.