Black screen on client load

[malagolim_400637899153576]

Hi all,
I've downloaded the Reolink client software but when it loads the screen turns black.
Did I miss something ? Are there requirements ?
I'm running Windows 8 ver. 6.3

Many thanks.
Greets.

[Cynthia_124785627824270]

Could you please send us a screenshot to show the problem?
Or you can contact our support team at support@reolink.com to troubleshoot.

[andyshrimpton_332665867313378]

Had the same issue and found the solution and made a video

Please like and comment, its really helps