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    Adding Multiple Devices - Login Failure

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    • Guest
      Anonymous last edited by

      I have two Reolink systems, both are RLN4-210W. I have an Android phone with the ReoLink app, version 2.2.8.2.  I have one device added successfully, can view all four camera's, no problem.  When I add the 2nd device in the app, I can view the camera's at first until I exit the ReoLink app. When I re-open ReoLink, the first device has 'login successful', but the 2nd device gives an error message of 'login failure'.  I can never reconnect to the 2nd device. The only way I can reconnect is to delete it, then re-add, it then works once until I close the ReoLink app.

      I connect the app using my own IP/Domain and not the UID or QR code. I have tested using both WI-FI and 3G/4G. I have also tested using an iPhone, which works fine, no issues. I believe this issue is a bug within the ReoLink application for Android. Can someone please help?

      ReoLink systems: RLN4-210W
      ReoLink App ver:  2.2.8.2
      Android version: 6.0.1

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      • Bob_30281727886
        Bob last edited by

        Hi, Andrew

        Our engineers are already seeing to this issue you reported.

        We will reply to you in email after we have a clue ASAP.

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        • Guest
          Anonymous last edited by

          Hi Bob,

          Please let me know if I can be of any assistance to get this issue resolved.

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          • Bob_30281727886
            Bob last edited by

            Thank you a lot.

            Our support will reply to you in an email soon.

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            • Guest
              Anonymous last edited by

              My issue has been resolved with the most recent Android mobile app update.

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