iOS app forgets stored cameras after a few failed connection attempts

S L

I've been using the iOS app (currently 3.3.26.97 as of this writing) and noticed some behavior that is less than ideal. Wondering if anyone else has noticed this or if the developers can test/fix.

I have a Reolink camera at home (RLC-422) and my iOS app has the connection information for it stored. When I am away from the house, using the app has worked well for live view of the camera feed. However, today there was a widespread internet outage which knocked out service at home. I was at work and my Reolink app couldn't connect to my home camera because of the outage.

After a few attempts, my home camera actually disappeared from the Reolink app, as if I had never added it at all. I was only able to confirm that service was restored at home because I have another iOS app which talks to NVR software loaded on a Windows computer there. If I was just relying on the Reolink app I would have no way to check my camera until I physically returned home to re-add the camera to the app. The app should not forget stored cameras even after multiple failed connection attempts.

Bob

Dear SL,
This is the first time that we heard from users that Reolink App "forgets" its stored camera(s) out of the blue. Could you recall anything special you did to incur this issue? In case the same problem happens again before we figure out a remedy, please save the UID to your phone memo. That way even the App forgets your camera again you are able to re-add it back anytime.
Normally, you can log into the camera again after your community Internet outage recovers. If your router can not recover after that, there will still be no Internet for your home electronic devices, including your camera.