View Mobile app on EE (UK)

[Halls Manor_43124311168]

Hi All,

So i have been having this issue where if i am on my mobile network on 3G or 4G (EE) the mobile app just don't work and it fails. It never connects which is very annoying!

I have sent in a support ticket and they have said it seems to be an issue with the mobile app as other customers on EE in the UK is having the same problem.

I can view the cameras fine just logging to the mobile app on iOS while on the wifi network at home, but this is really not good enough. It all well and good getting email notifications regarding PIR alarms but i need it to work on 3G or 4G as soon as possible, as i will be going away soon and i need to make sure my property is secure in agreement with my home insurance!

So please sort it out with a matter of priority and make a cloud storage as well.

EE (UK) is one of the largest network providers in the UK and if people are buying this camera and on EE they will get disappointed as it don't work. so please sort it out!

Christian

[Halls Manor_43124311168]

Just want to point out i am talking about the new Argus Camera

[Bob_30281727886]

Hi,
I'm glad to tell you that this issue will be solved with an App update soon.
Sorry for the inconvenience caused.

[Halls Manor_43124311168]

Yes i am aware i am on the beta test of testing it

[seangoodwin007_43866200433]

I am having the same issue on Ee I would help with beta tests

[Halls Manor_43124311168]

Hi seangoodwin007,

The beta works, i understand that Reolink will be sending out to everybody soon!

[seangoodwin007_43866200433]

I'm hoping to get the beta very soon

[Bob_30281727886]

Hi our support will contact you soon and make you a beta tester for the new App. Thanks so much for you a*sistance.