@user_901203979997352_901203979997352 I agree. A doorbell 'ring' event and motion events need to have the ability to have separate schedules for BOTH Home Hub notifications and push notifications. I also would like to have 'ring' notifications 24x7 with only motion events triggering in the evening hours.

The more people that add comments to this thread showing interest, the better the chances that Reolink will implement the change.

@user_715874138988770_715874138988770 I have had my own issues with support but never them not being responsive. Did you submit your ticket via their website?

Regardless, bullet camera or dome? Dome cameras have a seal that is easily damaged of not reassembled with care. Also, the cover retention cable can easily get caught in the seal during reassembly. I had one that kept fogging and upon examination saw that I pinched the cable in the seal. I cleared the pinch and have not had issues since. Do you know the IP rating of your cameras?

Any plans for portrait mode? I have a couple of narrow views that are begging for a portrait mode. Even if it is limited to dome cameras (like the RLC-843A) that are wall mounted, that would be a great feature. So far I have one wall mounted and succumb to rotating my head to view.

@mannyf_917625001046227 agreed. The lack of a simple click to paint is frustrating. The click-and-drag is not always feasible. As with all of these systems, they have their pros and cons. You just have to determine if Reolink has the features that are most important to you. I have plenty of friends with other brands and they each have their own challenges. Give it a chance.

Duo 2 capture of a doe calling for her friend (volume up). This time of year likely not looking for her fawn. My wife actually though that was me trying to talk to her through the camera hahaha. There is a landscape light splashing the side of our house which is causing the image wash on the right side.
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@pilotbum_610109044129914 many HA's are heavily dependent on cloud services and as a result, network issues such as latency could impact performance. For example, I can not use Reolink's Google Home integration as I experience on average 8 seconds of latency in video startup and live viewing through Google Home. In my head, something like multiple sensors in the camera base to monitor for motion in a 270-360 degree field might work better.

We use the iOS client from the App Store. My wife has it on her iPad Pro without issue. Yes, the app is default to portrait mode as is the iPad's default orientation. You must rotate to landscape for full screen. We have never had an issue with video quality (we set ours to HIGH) even over cellular.

Change is often times difficult with software especially if you have developed a routine. We came from Vivint so we find the Reolink app refreshing even with its quirks. I encourage you to give it a chance. Cheers.

@denverbenve73 unfortunately, you will have to factory reset the cameras and follow these steps...

1) Remove all the cameras from the NVR settings.
2) Reset all the cameras.
3) Setup the cameras as stand alone (this will allow to to create your own camera passwords).
4) Add your cameras to Google Home.
5) Add your cameras to the NVR.

When you configure the cameras first in the NVR, the NVR sets a private password for each camera. That is why you can not add them to Google Home. By configuring the cameras a standalone first, YOU set the password.

@reolink-oskar I plan on adding one of these to supplement my doorbell camera at some point.

@user_917140252860649_917140252860649 the app does not stretch vertically, only horizontally. The letterbox view you have there for your Duo 3 is it.

In the app settings, enable Auto Live View if not already enabled. It is possible that Android is putting the app to sleep and when it wakes, it resets the view. Enabling Auto Live View will make the app open in the last Live View screen it was on.

@user_944897190998152_944897190998152 does your switch have PoE Watchdog which will reset the port if an error is detected? Not sure that it would even trigger, but it's one additional layer of error correction.

Make sure you have the most recent firmware and then I would try a factory reset.

EDIT: I just noticed you stated 3x cameras. All 3 having issues? If so, might be link related... stable enough for alerts but not enough for video transmission.

@user_606533192306788_606533192306788 which model camera?

@lafunamor ahhhh. Let's hope they add that soon. Thanks for the clarity.

@lafunamor This is in the Reolink app. "The Eagles Nest" is my Home Hub Pro. I select it and then I have the option for event history. I can only assume that the NVR works the same way if you have the NVR setup in the app.

@joseph_1979 likely has to do with the same reason that the Ethernet ports on their devices are only 100-Base-T... they ascertain that they do not need the bandwidth.

@lafunamor If you have the NVR in your Reolink app, you should be able to click on the NVR and then find Event History.

@lafunamor I will add that VPN capability DOES add a bit over overhead as the connection is encrypted.

@user_947380090224807_947380090224807 the issue that you will run into is that IP addresses may change over a period time. As someone with over 25 years in IT, I can advise you that I do not recommend outgoing whitelists based on IP addresses unless they are from a readily available list that you can regularly reference for updates.

I do not have a comprehensive list. Perhaps sometone else will chime in. I will recommend however that you outbound whitelist your mobile device's MAC address thus eliminating the need to maintain the host/IP whitelist.

@joseph_1979 same here. No issues with Time Zone with the HHP. I do however, have issue with time format. I have it set to 12-hr time in the HHP yet often times it will display 24-time during playback.

@kiwi-racer_822219571581076 I use the Home Hub Pro and in the app I can click on Event History and then I can click on each one to view the captured video. I can only assume that the NVR would behave the same way.