@user_715874138988770_715874138988770 I have had my own issues with support but never them not being responsive. Did you submit your ticket via their website?

Regardless, bullet camera or dome? Dome cameras have a seal that is easily damaged of not reassembled with care. Also, the cover retention cable can easily get caught in the seal during reassembly. I had one that kept fogging and upon examination saw that I pinched the cable in the seal. I cleared the pinch and have not had issues since. Do you know the IP rating of your cameras?

We use the iOS client from the App Store. My wife has it on her iPad Pro without issue. Yes, the app is default to portrait mode as is the iPad's default orientation. You must rotate to landscape for full screen. We have never had an issue with video quality (we set ours to HIGH) even over cellular.

Change is often times difficult with software especially if you have developed a routine. We came from Vivint so we find the Reolink app refreshing even with its quirks. I encourage you to give it a chance. Cheers.

I have had the opportunity to test this model. Just some brief thoughts here and I am happy to answer any questions to the best of my ability.

1. Motion tracking with a camera that has to wake from standby mode sometimes does not trigger. In many cases, the object that triggers the PIR is already gone.
2. Still no 360-degree PIR.
3. When active, motion tracking seems to work best when followed object is no closer than 3-4 feet. If too close to the camera, it looses tracking and returns to Monitor Point.
4. Motion tracking is not smooth. I jumps/stops/jumps as the object moves.
5. 3W solar panel is inadequate. Perhaps my unit is faulty. I get no increase in charge percentage from the solar panel even though the connected icon is present.
6. Zero signal issues with the camera on the outside eve of my deck and the Home Hub Pro on the other side of the house. Full 5GHz bars. App and/or camera desperately need a Wi-Fi signal PERCENTAGE meter.
7. Video output is not a contiguous video. For any given motion event, the camera breaks up the video into random length segments. For one of the tests, the motion event was 1:58 and the event was broken into 7 video segments ranging from 8 seconds to 27 seconds each (video is below). I have not been able to determine what criteria it uses for breaking up video.

@reolink-oskar a tazer. Only partially joking. I do not know how it is in other countries, but in the US, theft of delivery packages from one's porch is a common problem.

@boomish_893913578897601 I too noticed that ALL my iOS clients stopped getting notifications sometime in the past week. The solution was to delete the clients and reinstall. In my case, I have all my cameras connected to a Home Hub Pro so the app reinstall was easy... just connect to the HHP and back in business. If you don't have a HH/NVR, you'll have to add each camera back to the app. As for cellular, when the notifications stopped it stopped on both Wi-Fi and cellular but after the reinstall, it started working on both again. If you can access the camera via the app while on cellular then there should not be anything preventing notifications over cellular. At least not that I am aware of.

Yes, understand now what you mean by it not being a native iPad app... apps camera preview screen does indeed stay on portrait. We have multiple cameras and my wife uses the grid view feature which always follows the orientation of the her tablet so it has never been an issue for her. If you only have the doorbell, make sure in the app settings to check the box "Auto Live View". It will launch the last used camera (in your case, the doorbell) automatically in whatever orientation your tablet is in. Hang in there!

@kimchigun I am in SE Michigan. Weather has been similar, cold, overcast and rain with a few days of sun. Fully charged before install and today sitting at 52%. The 3W solar panel has never shown to be charging even on the few fully sunny days we have had. Average 1% drop on days with little to no detections, 2-3% on days that I play/test the camera.

Also, I am having an occurrence of recorded events being fragmented in to multiple videos, even with constant motion occurring. Even had one occurrence where the video fragments during a tracking event.

Looks to be an unsupported configuration at the moment...

https://www.reddit.com/r/reolinkcam/comments/1gemayq/doorbell_chime_v2_and_home_hub_incompatibility/

I can tell you that the wired WiFi doorbell does with with both (that's what I have). I can only assume that's it's a battery capacity issue... the more lines of code in the firmware means more power for processing. Having to send two alert signals to two different devices also means more power.

Is the Amcrest connected via an external PoE switch? You can not use 3rd party cameras on the built-in switch unless the RLN36 supports the feature of disabling the internal private network 172.16.25.x and bridging the internal switch to the external LAN.

@kimchigun My battery has never shown the lightning bolt except during charge from USB wall charger. With panel connected, I get the sunburst icon but never the lighting bolt icon. I am wondering if I have a bad panel.

I am starting to play PIR sensitivity an other settings to see if I get less fragments.

@peter_748442346729617 a visible camera caused social problems. A hidden camera, if discovered, would also cause problems. So you are looking for something that can be hidden but if discovered doesn't look like it has been hidden... because... you think that won't cause problems? Is there a legal issue at play here? None of my business but it sounds like you either need to 1) not monitor that area -or- 2) work out the social problems.

In any event, 1" - 2" sized minimalist cameras do exist. Not from Reolink, but there are dozens of options out there.

@sparker_825114123485429 Choppy from the... mobile app?... Are you on cellular service or local area Wi-Fi? It is specific to particular connection type?

@kimchigun it’s 8° today however last week it was above freezing, 34 to 38° daily on average with sun and I wasn’t getting charging. Could simply be some quality consistency issues with whoever supplies the batteries. I know of a lot of batteries won’t charge below 40F. Maybe that’s what I am experiencing.

@joseph_1979 that's how it SHOULD work, but it does not. With this camera (at least with mine), post-recording time starts as soon as motion is detected NOT after the motion stops. I can jump in front of the camera momentarily and it will recorded the full 30 seconds. My son can do a 3-minute Fortnite dance in middle of the FOV and it will fragment after 30-seconds with multiple video fragments to follow. I have tried this repeated times and the initial fragment is 8, 15, 30 seconds respectively. I am convinced that there is a firmware bug.

@kimchigun Happy wife, happy life something something hahaha. I did have to disable "Other" as well as "Vehicle" since turning up the PIR sensitivity.

@radioastronomy_410111540293820 I have some generic IR lights from Amazon. They use a simple photo sensor for when to turn on. I find that they come on well before it's took dark for the cameras to be effective. Your mileage will vary of course.

Not that I encourage this as it will certainly void warranties, but it is conceivable (with the proper skill set) to take the Reolink PoE floodlight and replace the white LEDs with IR arrays.

@peter_748442346729617 a visible camera caused social problems. A hidden camera, if discovered, would also cause problems. So you are looking for something that can be hidden but if discovered doesn't look like it has been hidden... because... you think that won't cause problems? Is there a legal issue at play here? None of my business but it sounds like you either need to 1) not monitor that area -or- 2) work out the social problems.

In any event, 1" - 2" sized minimalist cameras do exist. Not from Reolink, but there are dozens of options out there.

Quick update. After some discussion with @joseph_1979 and @KimchiGUN I tweaked some settings and the results are as follows:

1) Increasing the post-detection recording from 8-seconds to 15-seconds and 30-seconds does not prevent fragmenting of the event the video. It only affects the first fragment of the event. The first fragment is 8, 15, or 30 seconds (based on setting) and the remaining event video is fragment at random lengths. I suspect this is a firmware oversight as the post-detection timer should trigger ONLY after motion is no longer detected. The way it is now, you get either 8, 15 or 30 seconds of static video before another function takes over.

2) The default PIR sensitivity is 80. Increasing to 90 reduced some fragmenting. Increasing to 100 further reduced fragmenting however I could not get fewer than 3 fragments even with 2 minutes of continuous motion. First fragment was 30 seconds, second fragment was 48 seconds and third fragment was 46 seconds. Having the sensitivity up that high introduces other issues but I will attempt to overcome those via settings before I comment.

Without a better understanding of how the camera determines when to split video, I can only assume that there is a firmware oversight or a bug.

@joseph_1979 laziness averted. First test run video upload and link added to original post.

@kimchigun My battery has never shown the lightning bolt except during charge from USB wall charger. With panel connected, I get the sunburst icon but never the lighting bolt icon. I am wondering if I have a bad panel.

I am starting to play PIR sensitivity an other settings to see if I get less fragments.

@joseph_1979 I have increased it to 15 seconds. The options are 8, 15, 30. I'll post back when I get some data. If I stop being lazy today, I'll see about getting the initial test clips uploaded to YouTube.