Posts made by Chopstix

@texxmex_122542815056030 I would check for an firmware update first. If your firmware is current, it could simply be bad hardware.

I was browsing Amazon and stumbled across this. Looks like a viable add-on for an Argus PT install to help reduce direct water/snow contact.

I can not post a direct link, but you can visit Amazon and search for B0F1TMHHXJ

@joseph_1979 I have water/dust spots on both of mine and my Duo 2 Floodlight causes lens flare. I have some work to do on them this Spring.

@user_920496827494533_920496827494533 just some background info... Cameras must be first setup as standalone before they can be added to HA. If the cameras are connected to the NVR's PoE ports, the NVR must have HyBridge mode enabled. After they are connected to HA, you then can add them to the NVR. If you add a camera to the NVR first, you can not add it independently to HA. The behavior of only seeing the NVR after you have removed all the individual cameras from HA is normal.

Remove the "lost" devices from the NVR configuration. Factory reset the camera(s) and setup as standalone. Add to HA. Add to NVR.

@lemue_73398283825307 if you are going to mount the Duo 2 in the same manner that you indicated above, I might suggest that you also look into a cover for the Duo 2. The body will have an exposed mounting screw hole on top that can be utilized to attached a visor of sorts. I only suggest this as it will help keep rain/snow/glare off the lenses for improved visibility.

@user_709297619894472_709297619894472 if it were me, I would factory reset the camera and set it up again. If that doesn't work, I would unplug the other AP and see if the behavior persists. What you need to determine is if the camera or the AP is triggering the action.

@hodi_693059887173885 My porch gets direct sun in the afternoon so even with HDR, faces are dark. We have enough lighting out front that the camera stays in color mode all night so I can't really offer comment on the loss of video quality in the evening.

@mitchloveless5_314377601749240 Many of us shar ethe same sentiment. For those if us that have been around since the days of 4:3 CRT televisions, the letterbox effect is nothing new. The ideal solution would be for the app to detect the the wider aspect ratio and adjust for the correct resolution for monitoring. We continue to hope.

@lemue_73398283825307 IP64 rating I would not invert the camera unless you can put a small canopy over it to reduce direct rain/snow. Just my opinion.

@x-frank-x_676899762655279 it is likely M6 x 1 metric.

@holicova-dominika_547052235415690 have you tried rolling back to the previous version of the app just too see if it's an app issue?

@leif_417086768976079 is it shielded from direct weather? (ie. how much rain/snow/temp does it experience). I had a different model with similar issues and discovered that it had taken in some moisture due to it's exposure. After a factory reset AND allowing the camera to dry out, the problems went away. I now better protect that camera from the elements and have had no further issues.

If none of the above helps you, I might suggest t that you open a trouble ticket. Include all troubleshooting steps that you have taken, environmental factors and maybe even an installation location photo.

@walders thank you for the update edit. Sounds like everything has worked out the way you need to it. Cheers.

@elllgroup_211341858595015 Settings (cog icon) --> Device --> Info

@walders I am not aware that the battery door requires a Home Hub. I have a PoE doorbell and it does not. When you initially setup your doorbell as standalone on your own Wi-Fi network, what are the details that led to to contact support? Did you follow the correct steps in the Reolink app?

Let's assume you need to use the Home Hub... If the Home Hub's Wi-Fi is not strong enough to reach your gate (you mentioned extender), you use your home's exiting Wi-Fi instead. To do do, setup your camera as a standalone first and then import it in to Home Hub. From there, you add the Home Hub to Google, not the individual camera.

I can tell you that my experience with Google Home integration with these cameras is dismal. Whether I use standalone cameras or Home Hub Pro connected cameras, I get about 8 seconds of video latency to my Google display. It is useless to the point I have abandoned it. Reolink support has stated that the issue is with my connectivity to the Google servers and there is noting they can do to help me. The camera streams to the Reolink servers, then the Google servers stream it from Reolink, then to your Google display.

@user_924694377779398_924694377779398 Ich benutze Google Übersetzer. Sie sollten die Benachrichtigungen unabhängig voneinander konfigurieren können. Es ist normal, dass Solarbatteriekameras zwar Standby, aber nicht Offline anzeigen. Ist es dieselbe Kamera, mit der das Problem auftritt? Ich frage mich, ob es ein Signalproblem ist. Ich würde vorschlagen, 2,4 GHz statt 5 GHz zu verwenden. 2,4 GHz sollte ein besseres Signal und eine bessere Reichweite haben. Die langsamere Geschwindigkeit von 2,4 GHz sollte keinen Leistungsunterschied bewirken.

@walders_937519280984224 Thank you for adding your update to this issue.

@alkesh_765386509455588 With my previous doorbell camera, they did not offer a wedge so I made one from wood, sealed it and painted it. Worked perfectly for years. A vertical wedge would be quick work with a miter saw and a piece of 2x6.

@denverbenve73 as far as I know, enabling Hybridge mode on the NVR should not have affected your ability to port forward to the NVR as long as your NVR still has the same private IP address 192.168.0.x and your Internet connection IP (public) address has not changed. If your public IP is a dynamic IP address, then you will need to see if your router/CPE supports Dynamic DNS (DDNS) as @joseph_1979 indicated. If it does not, you will need to manually monitor your public IP for changes.

Assuming nothing has changed, check to see if the HTTP/HTTPS access settings in the NVR has remained on. NOTE: You will not be able to access each camera directly via the web browser. Port forwarding does not allow multiple private devices to be forwarded on a single port. Thus, you must still access the cameras via the NVR. Remember that you still have the option of enabling UID and using the Reolink mobile client.

@flarad_910011091763400 you will get drastically more of these false triggers if the IR is on. As noted, you can also use AI detection to tweak sensitivity. In many cases, you will also need to disable alerts for general (non AI detected) motion.