Posts made by Chopstix

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The Eagles Nest_bird.MP4

@reocam_448003255267488 If connecting to a DVR during initial setup, the DVR will assign the camera a password. The password setting is for stand-alone use of the camera.

@user_922334313095395_922334313095395 Has there been recent changes to the environment?... new equipment, moving of equipment, etc? Since you said it is affecting all the cameras, I would troubleshoot closer to the NVR for possible interference.

You could start with an inline RFI filter for the NVR's power cord. You could also try replacing one of the ethernet cables with a shielded type to see if it solves the issue with that specific camera.

@timmins-home_90898281234040 you will need to connect all the cameras to a PoE switch or get PoE injectors to connect them to a non-PoE switch. You are NOT connecting the NVR at this point. Get all of your cameras setup as stand alone cameras on your home network. Alexa functionality should then work. Once you get all the cameras setup the way you want, connect the NVR to the network and add the cameras to the NVR via the app. DO NOT plug the cameras' ethernet cables to the NVR. Everything gets plugged into your PoE switch.

@user_921292635025597_921292635025597 Oh so that video is B/W daytime footage? I know you stated it is B/W for plate capture, but does it do the same in daytime color? It does look like the exposure adjustment happening. Open a ticket with support and attached that video. They may say that it is normal or they may have a firmware update for it. I have set my camera to B/W and will check my captures from the day hours tomorrow to see if they are as drastic as yours.

I will tell you however that I miss the first few seconds of a person walking so the Altas PT Ultra with continuous recording might be a better camera for you.

@user_878766570258573_878766570258573 I do not believe it is possible to disable one of the streams. At least not so on the model cameras I have. I suggest that you open a ticket with Reolink Support. As for the default stream that opens, hmmm, both my iOS and Windows clients open to the last used stream. The only exception is the preview... the preview is always low. Selecting a camera to view however will result in the last used stream for that camera to be opened.

@coconutdog_101409440162028 unless @joseph_1979 has an idea, you might want to try opening a ticket with Reolink Support.

@user_921292635025597_921292635025597 upon wakeup, my Argus PT Ultra does the same, although most of our triggers occur during the day so the effect is nowhere near that drastic. Have you tried with various IR and spot light combinations to see if one of the lights is causing it?

@reolink-system_824158258282663 my recommendation is to take the camera and D20 plate to a hardware store and ask a knowledgeable clerk for assistance. You will want stainless steel machine screws with washers and nylon locking nuts to attach the camera. Alternatively, you may use stainless steel self-tapping sheet metal screws. A knowledgeable store clerk should be able to advise you.

@gotyatoolz_707830456418551 on the PC client, you can choose different grid sizes to minimize the number of blank boxes.

Having deployed Reolink NVR's for customers, I found the Home Hub (Pro) initially confusing. On the NVR's the camera ports are labeled 1-16 and the network port is labeled LAN. In the HHP, the LAN port is effectively the ports 1-16 equivalent (Reolink private LAN) and the WAN port is effectively the NVR's LAN port. I feel that this cross of labels could be released better as to minimize confusion for those that have previous experience with Reolink NVR's.

Here at home with HHP, I have Wi-Fi cameras connected to the Reolink private Wi-Fi on 172.16.25.x. I have a Layer-2 PoE switch that is segmented into 2 VLANs... one for PoE cameras and the HHP's LAN port (VLAN25), and the other for general access for my home VLAN1). I have the HHP's WAN port connected to VLAN1. This isolates all Reolink traffic on VLAN25 and the HHP's NAT handles all the traffic routing to VLAN1. For me, I could not have asked for a simpler setup. If the HHP did not have it's own private LAN, I would have had to upgrade to a Layer-3 switch for the VLAN routing. The topology that the HHP offers is near perfection in my opinion.

From the perspective of a "non-techie", I think some of the advantages of this are lost. In fact, it might even come across as confusing. After spending some time here on this Community page, I do see that there are users that do not easily comprehend the Reolink private LAN concept.

The Home Hub series is definitely geared for Wi-Fi cameras. The setup process is simple and easy to follow and Wi-Fi cameras integrate easily for creating the Reolink private LAN within the user's existing home network. This ease of setup is a great talking point as well.

@user_620089981972582_620089981972582 Netgear's "Good" might work well for UDP services but not so much for TCP services. With streaming audio/video (UDP), small connection drops might not even been noticed due to buffering. If I am not mistaken @joseph_1979 mentioned in another post that Reolink uses TCP, which can experience more noticeable interruptions if the data stream is weak.

@marian-siczek_715086104985814 can you Live View the camera fine? Playback features working? Did you reboot your iPhone after uninstall but before reinstall? As odd as it sounds, iPhones do need a reboot from time time.

If all else fails, open a ticket with Reolink Support. Have some patience as there may be a time difference depending where you are on the marble. Cheers.

@janser-dienstleistungen-gmbh_257000373518575 I am unable to reproduce this issue on client v8.17.6 on Windows 11. Are you certain that you manually deleted the camera from the app prior to adding the new camera that received the same DHCP address as the previous camera?

@reolink-system_824158258282663 That is a VERY broad question. Your installation specifics will dictate what screws to use. Camera to D20? Which camera? D20 to wall? If the ones that came with it are simply too long, take one to a hardware store and ask them if they carry a shorter one.

@marian-siczek_715086104985814 what version iOS? I am running the same version app on the same phone (13 Pro) iOS 18.3. Zero issues however I use a Home Hub Pro, not the RLN. I am scheduled to get iOS 18.3.1 this evening but not sure if that's your issue.

@ram_799163019051222 my Alexa/Google Home integration (I use Google) performance is dismal. The doorbell (and cameras) do not stream directly to the Alexa/Google device. Instead, the video feed streams to the Reolink P2P servers, which in turn streams to the Alex/Google servers, which then streams to your Alexa/Google device. In my case, that lends to approx 8 seconds of audio/video latency if it even connects at all. Needless to say, smart home integration is useless for me. According to support, the functionality is operating normally and the problem is with the connection performance with the Google servers.

Make sure that you have the Record Audio switch turned on. If that is already on (I assume it is) try turning the doorbell volume up... the doorbell's built-in mic should pickup your voice (as it is being played at the doorbell) and record it. That's is another problem I am having with mine... the doorbell mic picks up my voice and it gets played back during the conversation. So annoying. So what happens is, my voice gets recorded twice... once by me speaking into the app and a second time when it plays at the doorbell and get's picked up by the mic. This bug might actually help you. Give it a try.

@user_620089981972582_620089981972582 while not inconceivable, it is not likely that you received two bad doorbells. Can you elaborate it disconnects from your network? How exactly are you being notified/determining this? Have you check the Netgear forums to see if there is known firmware issue with Orbi? If feasible, can you temporality connect the doorbell directly to your main router?

@user_620089981972582_620089981972582 I am sure you have, but I will ask... did you make sure to turn ON the daisy chain setting?

@techgirl_849769519804666 thank you! Cheers!