Hello everyone,
Can please someone give me a solution how i get a popup alert at my Samsung A52s phone whem someone hits my new Reolink Doorbell. The only thing i hear is a sound as if i get an email, whatsapp whatever what. No popup. The screen stays black. Also no popup as the screen is unlocked.
I installed the app also on an Iphone and there is no problem at all. Okay it's only a popup which i can open and get a image while i want no manually action to open it but instead get the image automatic.
But on my Samsung A52s (running android 13) i don't get the f...... popup. Tried everything i can find on the internet and that is not so much. Looks like i am the only one with his combination. Don't think it is the doorbell but the phone
What blocks this on my Samsung Phone?
Hope someone is familiar with this problem. Please share
Thanks in advance

Greetz, Paul

I also have the latest firmware 1859 build 23030900 where it worked before i did a restore to hopefully resolve another issue with this crappy doorbell. Sorry i have no other words. Maybe the doorbell is okay but the software for sure isn't
Before the restore i did ftp the recodings to my synology NAS which was okay. I tried it for about a hour now without results. Now i am totally out of options
On the NAS side nothing changed only on the Doorbell side (since the restore to FD).

@joseph-chircop_497308027822318

Hi,

Sorry but checked that many times. It's ON

Greetz, Paul

Hello,

It's getting confusing.
Record is ON and Push Notification is ON. They always were ON
In Record --> Schema : ALL was checked and as you asked i put Person and Visitor also to ON
In Push Notification : Only Visitor was on and as you asked i put ALL and Person also to ON

Now i get a popup (reolink logo) when there is movent and also when some one rings the doorbell. But only on a unlocked screen on the phone. A locked screen stays black when someone is pushing the doorbell

Greetz, Paul

@joseph-chircop_497308027822318
On the Samsung phone the notfication is "On". That was the first thing i checked on the phone side. I even reset the app presets for all my apps on my phone which i regret that i did this. Not only it makes no sense but untill today i face the consequences for that action.
Yes i store data (record is "On" and notification is "On" but only for visitors. The footage is first stored on a 64Gb sd card and with a TFP session copied to my Synology NAS. I don't use a NVR where i can store the data for a couple of months.

Greetz, Paul

@user_620089981972582_620089981972582
Sorry i meant a restore not a reboot

@joseph-chircop_497308027822318
Thanks for your time and reply.
I just tried a reboot. Did that a couple of times before with no luck.Like every time there is still no notification on my Samsung Phone.
If you have more suggestions please tell me This is so annoying

greetz, Paul

@grahamscomputers_73909861070
Same problem here on my samsung A52. I am so frustrated about this issue. Thought that in the end there is finally a suitable doorbell with all the options you need. Not knowing that a functionallity like a popup notification on a phone is missing which imho is the first functionallity you think about having a doorbell. Tried everything without results. No notification on a locked or unlocked screen.
For the fun i installed the app on another Samsung. The Samsung S22. Same results. Nokia 7.2 same result.
But believe it or not i tried it on an Iphone 12 and there are notification popup on locked and unlock screens after pressing the doorbell.
Seems that nobody has a suitable solution. There are a dozen of possible solutions you can find on the net but i tried them all without results.
Other functionallities like a notification (sound and vision) on my Nest Hub and sound on my Nest mini's is in my opinion also a lack of functionallity but that can be solved in HomeAssistant which works great.
I hope that Reolink comes with a solution for this irritating issue

Hello everyone,
Can please someone give me a solution how i get a popup alert at my Samsung A52s phone whem someone hits my new Reolink Doorbell. The only thing i hear is a sound as if i get an email, whatsapp whatever what. No popup. The screen stays black. Also no popup as the screen is unlocked.
I installed the app also on an Iphone and there is no problem at all. Okay it's only a popup which i can open and get a image while i want no manually action to open it but instead get the image automatic.
But on my Samsung A52s (running android 13) i don't get the f...... popup. Tried everything i can find on the internet and that is not so much. Looks like i am the only one with his combination. Don't think it is the doorbell but the phone
What blocks this on my Samsung Phone?
Hope someone is familiar with this problem. Please share
Thanks in advance

Greetz, Paul

@user_620089981972582_620089981972582
https://www.youtube.com/watch?v=3ZRyJK3UpFI

@user_620089981972582_620089981972582
Thanks,
I am aware of this article but the benefit of storing recordings on a sd card and later to a NAS, so i don't have to subscribe to a cloud service, fully dissapears when i have to subscribe to a Google Cloud service for this trick. Besides that i also read that not everyone managed it to work smoothless.