Posts made by bill doria

If you put the streaming resolution & bit rate back to default, does it get worse ?

Here is something that needs to be fixed..
In the Windows Client (v8.2.6), if you are in playback mode and hit pause, the snapshot option (pic attached),
is missing. So you are unable to take a snapshot picture of your paused video.

Snapshot.jpg

The issue is that the system emails me that a person has been detected, every time the shadow moves.
Plus, since the last camera update (v3.0.0.250 (RLC-820A attached to the NVR RLN8-410)) the detection zones don't work.
I have a tree in my backyard, and I setup the Not to detect around the whole tree, and it still picks up the tree moving in the wind.
Also, since the last camera update.. At night when people are walking by my camera, the video shows the ghosting effect. It used to be clear.
Let me add something that should be fixed.. When in playback mode on the Windows Client the date format I set in the system is mm/dd/yyyy. It shows properly in the video, but the timeline shows the date format as dd/mm/yyyy (pic attached).

Reolink-Playback-Time.jpg

I would like to see the AI fixed so that it doesn't notify me of a person, every time the shadows move from the trees.
(pic attached)
I'd attach a video, but the size is to big.
I have the sensitivity setting reduced from 8am - 3pm, and if I reduce the sensitivity and more it won't detect a real person.

Tree-Shadows.jpg

Martin,
Below is my take on your questions.. Answered by the numbers..

1) You can add a Privacy Mask to the area you don't want to see (example: neighbors windows, etc). It will put a black box in the video where you setup the Privacy Mask (the privacy mask can only be a square or rectangle in shape).
2) You CAN define areas that you DO NOT want to detect motion (this can be any shape/size).
3) I can't answer this question, sorry.
4) If you are going to use the reolink mobile app to access the cameras, then there is No need to make a modification to the router. If you are going to access the cameras from another computer over the internet than, Yes, you will need to adjust some settings in the router (setup DDNS, port forwarding, etc).

I hope this helps...

+1 to this also.

Here is an update:
I found that if you adjust the Detection Sensitivity on a camera, using the Windows Client, then the Motion Detection Zones get messed up..

Just double click in the center area (same place you drag the cameras to), that will show 1 or 4 camera spots.
If 1 spot shows, then double click the center again. 4 spots should show then.
Then instead of dragging a camera over, you drag the NVR over. All 4 cameras will show.
I see in the picture, that you already have 4 spots. So then just drag over the NVR to any one of the 4 spaces.
And all 4 cameras will show.

Are you dragging a camera from the left, to the center ?
I say that because I (using the google translate app), see that window says "No Camera".
Once the camera is dragged over, the Playback window will populate.
You will even see the calendar showing blue dots under the days that have recordings.

Len,
You didn't waste my time.. I'm glad I could help..

Same version as yours.. (v3.0.0.123_21031205)
Yes, Enable Record is an All Cameras or Nothing switch..
I just want to clarify,, because you keep saying "Scheduling",, That you are Picking the Camera under Schedule, and then clicking on TIMER not Alarm. ?

Reolink Client v8.2.6

I just did a test of the procedure, and it took about 1 min after I hit save, and it stopped recording.
Live view is still active..

Len,
Go into Settings, then Surveillance, then Record.
Under Schedule pick Camera 4, then click on Timer (under schedule),
disable all, and then Save.

Yes, I will not get a notification (or a delayed notification) from a camera that the detection zone(s), have been randomly modified.
Once, I clear the detection zone, the notification(s) work are quick.

Here is another FYI, If I see the detection zone has a modification, I will look again later and the modification is gone.
Then randomly it will return (sometimes the same zone markings, other times different zone markings)..

I have noticed that if there is a marked zone to not be detected, then most of the time (but not all the time)there will not be a modification. But, if the detection zone has No marked zones (totally clear), then modifications happen randomly.

Currently I do not have a monitor connected to the NVR..
I will check to see if & when the glitch happens again, and then connect a monitor to see if the issue is present at the NVR.

An update to this issue..
I waited a few days, and looked at the Motion Detection Zones via the Web Browser.
And I see that the issue is also seen via the web browser.
So this looks like a firmware issue, not a Windows Client issue.

Most cell phones and apps allow you to use the Finger Print Scanner (biometrics) as a way to access
an app, rather than entering the app password..
I would like to see that implemented in the Reolink app for cell phones.

Email Sent

I found that in the Windows App the Motion Detection Zone changes randomly.
Some cameras are fine, and others change. Then you look back at the ones that were fine, and now they changed.
I noticed it more so, when Stretch mode is enabled.
It doesn't happen in the web connection, only in Windows App.
Pictures attached.
---------------------------------
Windows 10 Home (build 19042.964)
Reolink Windows App: v8.2.6
---------------------------------
NVR: RLN8-410
Build: 2103125
Hardware: N2MB02
Firmware: v3.0.0.123_21031205
Garage-Door-quirk.jpg
Garage-Door-proper.jpg