Posts made by brodie

Hello.

I recently purchased the RLC-811A camera for my home. The camera has issues like detecting every 20 seconds cars which are not moving but parked, this causes a lot of trouble. Same thing goes for the auto night nivision, it just doesn't work properly. I was aware these were issue with this camera that could be fixed by upgrading the firmware to the most recent version, there are videos on this issue, however there's no firmware that I can download for this camera in the support center. The versions of the hardware DO NOT match.

I have hard no. IPC_560B158MP, while the one in the support center is totally different. There are no more options, there's only 1 and it's not the same that I have.

Please give a hand to your customer. I'm sure there are tons of other people that have the same exact issue as me. I've already opened a ticket but there's still not response from you guys so yeah.