Posts made by cgclark1331_130159011504276

Regarding the RLC-823a: installed it this past Saturday. During the days that have followed, tracking worked briefly twice. Once after first being turned on then once after being reset.

Since then, it will not track. Have upgraded the firmware twice with two versions, the last, I believe was a beta version recently released to correct tracking issues and was provided by technical support.

I have rebooted, reset, tried all kinds of settings tweaks; all with negative results. It will not track.

Any suggestions would be appreciated. Folks at technical support are very attentive but maybe there are others who have experienced similar issues that may be able to provide some helpful insight.

Thanks

Hi Carl,

Thanks but Yogurt has emailed me and is sending mixed signals. Both my C2 Pro and RLC-423 cameras have been rendered somewhat useless by, what I believe to be, a defective firmware upgrade. They have both lost all night vision capabilities and the PTZ on the RLC-423 is now dodgy. They say they will replace them but we are in disagreement over who pays return shipping fees. None of what led to this outcome was within my control. Both are the 5MP models and due to very slow responses from tech support, this is taking way too long to resolve. I have even offered to provide a credit card to facilitate an advanced exchange, but no response to that offer either. Maybe you can help in this regard.

Thanks,

Chris

I have a new RLC-423 5MP camera sitting on my desk. I wanted to make sure it was running the latest and greatest firmware before installing it outside. I applied Version 372_19032215 which, according to Reolink Support, is the latest. However, after doing so, the PTZ controls became finicky and I lost all night vision. Infared lights disappeared.

Though support tries to be helpful, the time difference and work schedules have made contact with them nearly useless so a great deal of time has been lost and I am no closer to resolution.

If anyone can provide any insight to fixing this issue, I would certainly appreciate it.

After applying this version, the Device Info now shows the camera Model to be a C2 Pro. The download link indicates that this firmware is for both the C2 Pro and the RLC-423 5MP but there is something odd with the camera being tagged with an improper model name/number.

In any event, the camera worked better out of the box with an outdated firmware version.