Hello Reolink,
Model: RLC-422 build 16072704 and FW: v2.0.0.1168_16072704

I am having the same problem with FTP in color mode photos are cut off, Photos are fine in B/w mode but not in color. Videos do not work in color or black and white mode. All videos are 162kbs. Email works fine with Videos and Phots in color mode but not IN FTP. I am attaching a copy of the video.

I would like to know does my camera have ability to do Pre and Post-recording? my camera does not have SDcard.

Thanks for looking into this issue.

Xyz
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Hello,
I have the Reolink RLC-422 with the latest update. I am having the same problem with FTP. The video files are only 162kb and in Color mode they are cut off or grayed out. I tried resetting all setting, change bitrate etc... nothing helped. In email i can get clear photos and videos but not on FTP.

Another question: is it possiable to do pre & Post recording with RLC-422 it does not have SDcard.

Reolink please assist with this issue.


Thank you,
xyz
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