Posts made by Don Gato_805086213865620

Hello everyone, I need some help. I don't know what i did but now i cant see my cameras on my phone and on my PC.
I have 4 Trackmix wifi cameras connected to a RLN12W .
When my cameras stop working i had to download the app and the PC Client, now i can't see any cameras and the app just looks like the picture ...
Please help me to restore my cameras, I am away from my home right now.

I will appreciate any help you can give me ...

Thank you.

@joseph_1979 Hi Joseph, Hi Joseph, thank you for answering. The cameras said it has the latest firmware, the cameras are connected with wifi ...

Hi everyone, i installed 6 wifi trackmix cameras with a RLN12W NVR, I have a construction crew at my home and sometimes i tried to talk to the workers through the camera but i can't ...
I can hear them very clear but when i talk, no words come out of the camera, just a loud noise, nothing else ... The workers hear the noise but can't understand what i am saying ...
Anyone knows how i can fix that ?... Thank you ...

@joseph_1979 Hello, my brother manage to find the UID in network settings and enablñed it ... Now i can see my cameras just fine ... Thank you very much guys, without you i wouldn't be able to do it because the support help dont know this things ... Thanks again ...

@tomsreolink Hello, i tried with my brother back home and we did it, he downloaded the Client and the app and in both he could access the cameras and the NVR, but we couldn't find the UID enabler anywhere, it seems he downloaded a different version of the Reolink client, i saw it and is not the one i see here on their website ... Now we don't know how to get the UID enabler on, i don't know what else to do to access the cameras ... Any ideas ?

@tomsreolink thank you guys, you have been great help ... I will update you when i get them working again ...

@joseph_1979 Hum ... I think I can do that ... Thanks Joseph ...

@tomsreolink Thank you for your response ... I think that is what happened ...

@joseph_1979 Thank you for your reply, I understand now what i have to do, but I still have the problem because the laptop i used to download the Client is also back home ... I guess i will need to fly back home to fix this ... I have no choice ... Thank you guys for your knowledge ands time ...

@tomsreolink Hello, i was using my phone app perfectly fine while i was there, no issues with it or the Reolink Client on my pc. My biggest problem is that my modem and the NVR are inside a locked house and nobody cant access to it ... I didn't know it need to be in order to work properly ... And at this point i have no idea how to fix it remotely and neither does Reolink ...
Is ironic how i have inside my home 4 really cheap cameras and all of them are working fine with no problems at all and the expensive ones that i installed outside, are not ...

Hi Joseph, i am new to the system, i dont remember if the UID is enable, i didnt use a switch, i just connected the cameras on the NVR and the app and Client forked fine while i was there. Now nobody have access to the NVR because is inside a locked house ... I didnt know i was going to have problems if i leave the place and that it will be impossible for Rolink to fix it from their side ...

I went back home to installed 1 NVR and 4 trackmix cameras, the installation went fine, i could see my cameras on the app and on Reolink Client without problems. But now i am back to New York and nothing works. I called tech support and they said i have to be physically next to my NVR to fix it. I can't believe i spend almost $1000 us dollars to buy the system, and another $1000 to install it and now is useless. I won't be back home until next year and Reolink can't do anything to help me.
Maybe one of you knows more than these ladies on tech support, they are not very knowledgeable on their own system, many times you got to tell them how it works ...
I will appreciate if any of you can help me bring back online my system, now on my app i cant connect to my cameras, and in the Reolink Client i cant connect with my NVR at all ...

Please help ...