Posts made by HcD_610839492595771

Re: Feature that works for SD Card playback but not NVR Playback - Please Fix.


Just wanted to put this older post back in the spotlight since I too find it very frustrating ... when playing from a local SD card in the camera, you get the thumbnails ...but not when "upgrading" to an NVR ...

@joseph-chircop_497308027822318

Hello,

thank you for the suggestion. I've sent an email to support, with a copy of this post and also a link to it.

But after I sent the email, I've decided to tinker around a bit with the "Compatibility settings" in the contextmenu when rightclicking the installer exe, and if I ran it in Compatibilty modus set to "Windows 8", the client installed without a hiccup !

So in case someone from support is reading this, all is well now ! My apologies for the overhead.

Kind regards,
Sven.

Hi,

I cannot installed the Reolink client (010915261659345326.952.exe, which I renamed after download to ReolinkClient.exe) on my server in a datacenter.
The server runs Windows 2016 Datacenter edition (which is normally higher than the required Windows 7 to run the client app)

I doubleclick on the install exe and it just does nothing, no error message or anything.
In the Event Viewer I see in the Application log the Error event :

Faulting application name: Reolink Client.exe, version: 8.8.1.0, time stamp: 0x5a6fed7c
Faulting module name: System.dll, version: 0.0.0.0, time stamp: 0x5a6fed15
Exception code: 0xc0000005
Fault offset: 0x00001581
Faulting process id: 0x189c
Faulting application start time: 0x01d8d2fdd44cae1f
Faulting application path: D:\cameras\Reolink Client.exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\nsy6FFB.tmp\System.dll
Report Id: c4348a29-c587-4a1b-8a14-f684a849fcea
Faulting package full name: 
Faulting package-relative application ID: 

And also an information event :

Fault bucket 1537038007747410734, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Reolink Client.exe
P2: 8.8.1.0
P3: 5a6fed7c
P4: System.dll
P5: 0.0.0.0
P6: 5a6fed15
P7: c0000005
P8: 00001581
P9: 
P10: 
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7270.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Reolink Client.e_3b6f3253ddf2bd82d0ac569b5577ec7f86b7fee9_3c7e544d_8c8674c2
Analysis symbol: 
Rechecking for solution: 0
Report Id: e16dc98f-e323-4486-8c73-641b0187091a
Report Status: 0
Hashed bucket: ad8000ac804835cb7554a7ecaa0efb2e

See in attachment also the REPORT.WER Logfile :
Report.wer

Kind regards,
Sven.