I have just purchased the doorbell, and it's connected to the NVR, I have a talk button to talk trough the app. However family members who are "users" rather than administrators, don't get the "talk" button in the app.

This is strange because I would like for them to be able to answer the door without them being able to change all the settings of the NVR. Is there any way around this?

I have received the doorbell yesterday and it's a nice device, I like it. However I have a few issues getting notifications. When someone rings the bell, the chime runs. But to me the idea of a video doorbell is being able to answer it on the phone when I'm not ar home.

However I have the PoE doorbell, connected to the 16 channel 4k NVR on the latest firmware. And I haven't been able to get at least notifications for when someone presses the button. I have enabled the visitor notifications in the app but these are not doing anything.

Also I feel like a notification is easy to miss. From a doorbell I expect to be "called" as if I'm having a video call.

Lastly, I'm unable to add the video doorbell to the Reolink cloud because I have connected it to the NVR. This kinda sucks because it seems like the cloud adds functionality? I have no way of knowing this because I don't have the right separate PoE injector or a transformator available currently.

Does anyone have any idea about this? Or is it simply not possible?

@joseph-chircop_497308027822318 yes, I have, the "test" button for push notifications also came in handy

I have just purchased the doorbell, and it's connected to the NVR, I have a talk button to talk trough the app. However family members who are "users" rather than administrators, don't get the "talk" button in the app.

This is strange because I would like for them to be able to answer the door without them being able to change all the settings of the NVR. Is there any way around this?

It's working after giving the iOS account admin rights and enabling push there.

@joseph-chircop_497308027822318 it's quite late here now, thanks for the advice, I'll try it over the weekend:).

@joseph-chircop_497308027822318 thanks for your reply the rlc810a cameras on my NVR have working push notifications, it's really only the doorbell that's refusing to push (when a visitor presses the button).

I've tried it on both iOS and Android, but maybe I should try the windows app and/or reset the NVR.

I did manually update it to the software version of the 17th of November.

I have received the doorbell yesterday and it's a nice device, I like it. However I have a few issues getting notifications. When someone rings the bell, the chime runs. But to me the idea of a video doorbell is being able to answer it on the phone when I'm not ar home.

However I have the PoE doorbell, connected to the 16 channel 4k NVR on the latest firmware. And I haven't been able to get at least notifications for when someone presses the button. I have enabled the visitor notifications in the app but these are not doing anything.

Also I feel like a notification is easy to miss. From a doorbell I expect to be "called" as if I'm having a video call.

Lastly, I'm unable to add the video doorbell to the Reolink cloud because I have connected it to the NVR. This kinda sucks because it seems like the cloud adds functionality? I have no way of knowing this because I don't have the right separate PoE injector or a transformator available currently.

@topwise_604721695625343 I agree, a video doorbell should really have this feature. Under push notifications there's a "visitor" option, but I'm not even getting that notification on my phone. Besides from this I feel like it should really ring for a while, like getting a phone call.

For anyone interested I've included a screenshot, so the visitor push notifications are not working on my phone. Other notifications such as vehicle and person detection on one of my rlc810a's are working.


If it matters, this is the PoE version of the bell.