Posts made by Len

To anyone else that is experiencing this issue, it was resolved by updating the Reolink Windows app to version 8.4.2. Note that the latest version, 8.5.1, seems to have other issues including unsynchronized cameras and choppy playback.

The issue remains, in fact, now it's all the channels doing it (1..3, channel 4 is not set to record). It always happens when the outdoor lights turn off, causing an alarm on all the cameras.

Here's is the whole day. Issue starts at 2am:



Zooming in, there is some gap where there is no recording:



Note that I disabled the auto reboot and the NVR is powered by a UPS, so there's no reason for this gap.

What can I do now?

Thanks.

Len

I had to drag my monitor to the basement and reassign cameras to the channels to align.

Hi. I updated the firmware to v3.0.0.148_21100909, and now the camera channels are backwards. Channel 1 is physically channel 4, 2 is 3, 3 is 2 and 4 is 1. Why would the channels in the software not line up with the channel ports on the back of the unit?

Hi. I have a RLN8-410 NVR with 4x RLC-520A. Firmware in NVR is v3.0.0.123_21031205. I've had two occasions now that one of the channels (same channel), after an alarm, started continuously logging an alarm. For example, when using the Reolink app, the playback had a solid blue line for the timeline. To fix this, I either reboot the NVR or disable and re-enable the recording Timer schedule for said channel. I've had the system in operation for about 6-months with no issues. Have others experienced this? Not sure if I should make a warranty claim or if this may get fixed in a new firmware.

Thanks.

My apologies for wasting your time. My understanding of Alarm vs. Timer was wrong.
Thanks for helping me through this.

How about the firmware on the NVR you're using?

In order to access the scheduling for cameras 1 - 3, in the Reolink App I enabled the 'Enable Record' option, and even though camera 4 schedule is completely disabled, it is now recording again.

Hi Bill,

My mistake, it was still recording even with the entire schedule for camera 4 disabled. I did find a way to get recording to stop on camera 4. I used Reolink Client and set the schedule toggle for camera 4 to OFF, but now when I use the Reolink App, it shows all recording as being disabled and I cannot modify schedules for cameras that are recording.

What version of the Reolink App are you using?

Thanks.

Hi Bill,

Thanks for getting back to me. I rebooted the NVR and now it has stopped recording camera 4.

Thanks again.

Thanks for getting back to me. That's exactly what I have done but that camera has continued to be recorded by the NVR. Any other ideas?
Thanks.

Hi,
I have an RLK8-520D4-A (hardware: N2MB02; firmware: v3.0.0.123_21031205) and I am using Reolink App v8.2.4. I have 4 active cameras connected to my NVR and I have disabled the entire schedule for camera 4, but the NVR continues to record camera 4 anyway. How can I disable one camera from being recorded?
Thanks.

Thanks Cynthia. The double click was what I missed.

Thanks Cynthia.

Now we're back to the original problem, where I can only use one camera at a time for playback. See attachment. It appears it should allow for up to 4 cameras, but I haven't found how to do this.
Thanks.
Client-Only-1-Channel.jpg

Hi Cynthia,

I have a total of 4 cameras, and 3 are set to record 24/7.

In the Reolink Client, v7.2.2.33, there appears to be an option to select alarms. See Client 1.jpg, but you can see that the timeline is blank on Client 2.jpg.

The Android app however, shows several events for each camera. See App 1.jpg, App 2.jpg and App 3.jpg.

It seems that the Reolink Client should be able to playback alarms/events.

Thanks.
Client-1.jpg
Client-2.jpg
App-1.jpg
App-2.jpg
App-3.jpg

Thank Cynthia.

I noticed that the PC Client I was using was v8.x, and it is completely different then v7.x, with much less functionality.

I am now using Reolink Client 7.2.2.33 (Windows 10), and most things seem okay except that in playback, I cannot view any events/alarms. On the Android app I can select 'show alarm videos only', and only the video portions with events are displayed, but when I try this on the Client (select alarms), nothing shows up. How can I view events only in the Reolink Client?

Thanks.

I'm trying to post a reply, but I keep getting the following error:

ERROR: Sorry, your post/reply contains links that are not allowed.

Is it possible to playback multiple channels simultaneously using Reolink's app or browser? Live view will show multiple cameras but playback will not. Note that using the NVR directly with a monitor, I am able to playback 4-channels simultaneously.

RLK8-520D4-A
- RLN8-410 (Hardware: N2MB02; Firmware: v3.0.0.123_21031205)
- RLC-520A (x4)

Thanks