Best posts made by lindsay_464625727078605

Hello,

So, for the past 6+ months, your Windows app has had known issues with it. Many users including myself have reported these issues to your support team. Many versions of the app has been released since these issues started to appear, black screens, constant app freezing when opening and closing cameras.

Your support team have advised they have no time frame to resolve these issues and even your latest "beta" 8.7.2 still have these issues. I call it beta since your own support team have said it's a beta version even though in your 8.7.2 app release topic on the community here has no mention of it being a beta.

I'm not the only user to face these frustrating issues, others have complained on here too, the Facebook group and also reddit has mentions of these issues.

When is more focus going to be given to this issues? I feel like these issues are a low priority for your dev team and it's really disappointing. I had so much faith in the Reolink brand but not so much anymore due to this.

If your own devs can't fix it, isn't it time to hire some extra devs to focus on it?

Please let your users know what your plans are to have this resolved. Will it be in 8.7.3 that was meant to be released last week? Or 8.8.0? 8.9.0? 9.0.0?

What's the plan?

#OneDisappointedUser.

Thank you

This is a great feature and would be great to see! Also removing the motion detected icons on the Windows app would be great too

@lindsay_464625727078605 @KS Thank you for the feedback. We have received some feedback that the black screen and the freezing issue have been solved by disabling the hardware decoding setting in this version. We may need your specific cases to check more issues. Could you please contact our support? Thank you for your help! Submit a request – Reolink Support

Ticket Number :#853946 - I have made use of the disable/enable hardware decoding in this version; graphics card software is 100%up to date.

Yeah, so many users are having this problem and Reolink claim they will have it fixed in 8.8.*.

It's been a while since any new firmware has been released for the B800.

Are there any plans to release new firmware this year?