Posts made by pdeseymour_122476143145170

Since the last update,on both my Android devices, the back button does not work with the Reolink app. I have re-installed the app and all Android firmware is up to date. Is this a known issue to be fixed?

Thanks

Whenever I try to connect to NVR using devices in the same network and with my VPN connected to the Internet, the devices fail to connect to the streams.

Why is this?

Thanks

In playback there are two options (”Fluent” and ”Clear”) on the Mac software, just above the playback timeline.
The actual camera settings can be configured with the client software, ”Device settings”, ”Encode”.

Found it!!

Many thanks

Thanks for that. I have the options in "live" view but not in "playback".

Cheers

All my software is bang up to date.

When I use my PC for playback, the picture is very low definition despite the live view being pin-sharp. (my pc has a 200mb connection). I am sure the playback wasn't this bad until recently but I cannot find a setting to increase the playback picture definition.

Any ideas?

Thanks

I am using a PC. Suggest you open a ticket. I have always found Reolink quick to respond. I have already suggested a rewind function, via their tech help, would be essential and as this is a beta, they could be open to ideas to improve.

I don't have an answer as to why this happens but you shouldn't need anything else. You may want to try looking at your firewall settings but I am no expert!

You expand the timeline by clicking the timeline button on right side of timeline, then use your scroll wheel on your mouse to expand it.

Like I previously said, once channel is dragged into the playback, there is no fast forward button. There is a button before it is dragged over.

I did figure out you have to drag the channel out of playback, simply going back to live view does not remove it.

Thanks for the pointer on the timeline!
The fast forward button works on mine even when the channel is dragged into the window.

There are 2 modes, Live and Playback. Switch back to live or just drag another camera into the playback window. There is a fast forward control in the bottom right hand corner. There is no reverse playback ( which is a huge oversite as is the inability expand the timeline to enable fine tuning of the playback).

I use 24/7 into the NVR. If I understand your response, by using the NVR, I cannot playback the previous hour! Is this a setting that can be changed?

If not, it's crazy that one cannot review recent footage. In an emergency, it could be imperative to be able to rapidly review previous minutes.

If this is the case and it's not user configurable, can we get an urgent firmware upgrade to address this?

Thanks

David

Yesterday, I needed to review footage from the previous 30 minutes. All I got was a blank screen. I wound the timeline back until I got playback. I had to go back to the previous hour before anything showed up. Does this NVR batch process to index the footage and allow playback? If not, why am I not able to view footage from past recent minutes?

It goes without saying that the ability to review footage immediately after it is captured, especially in an emergency is essential.

Is this "the way it is" or do I have a fault? If it is "the way it is", then this needs to be addressed and fixed urgently.

Hi,

I have just set up my NVR and configured all the names etc. However, I cannot see how to change the device names in the right hand column of the PC client. Instead of "channelxx", I would like to put in the "friendly" name of the cameras. Is this possible?

Thanks

I am trying to set up an RLC-410 but cannot get it to connect to the windows client despite connecting to two Android devices. I also cannot get my QNAP server to connect. What baffles me is that the two Android devices using the Reolink App show different MAC addresses.

Any pointers appreciated.

Thanks