Posts made by RailFan Arizona_485965826351268

@user_758459965231252_758459965231252 - I had that same problem, it was fixed with Firmware v989 that I downloaded from the Download Center.

@joseph_1979 - I will keep on them. Currently they are still researching the issues at the engineering level.

@joseph_1979 - Testing on Mac Client and works fine. Issue is completely related to the Windows Client communicating to the P2P Servers.

@joseph_1979 - The Engineering Team is looking into it. It seems to be the Windows Client having the issue. It can handle local cameras fine, but any more than 1 on the WAN causes issues. Android on the same network works just fine.

@joseph_1979 - Yes it is happening on the WAN only cameras except for one that is in California, the ones here in Arizona, and New Mexico have the issue. They eventually will connect, but takes about 5 minutes but not always. Happens on all Windows Clients that I have 8.5.5, 8.12, and 8.13.0. We use the following models: 811a and 823a.

Been working with ReoLink Email Support on this, they sent me the client 8.13.0 but issue still persists. I let them know this evening still have the same outcome.

Been dealing with ReoLink Support via Email and here and finally after all the troubleshooting, it is being sent to the Senior Support Team for assistance.

@joseph_1979 - Tried Mobile Hotspot on 5G network, same issue. We have moderators on my team and issues persists with them too. (One in Canada, One in Idaho and the other in California experiencing the same issues).

@joseph_1979 - Same issue on a different PC and Network. Eventually connects but takes 4-5 minutes and intermittent.

@joseph_1979 - Let me try that and will get back with you.

@joseph_1979 - Did not fix it. Even tried setting the DNS using Google and Cloudfare and still no luck. But if I remote into a PC at the other site, it sees them locally. Also, Android Devices can see them all too. It all seems to come back to the Windows Client. I don't have a Mac, so I can not check that.

@joseph_1979 - I will try that.

Thanks!

Support recommended 8.8.5, however, issue still persists. All cameras that are on the Local Network are fine, it is the cameras that I need to communicate over the WAN. Another thing I noticed, I have cameras in different states, and the only one that connects from a WAN perspective is in Stockton, CA. Others don't connect right away but will do in about 5 minutes and then DROP once in awhile. Android and Apple Apps work fine. WireShark only shows up where it is communicating with Stockton, others don't show.

ReoLink SHOULD be testing more before releasing updates. Since after 8.8.5, things have gotten worse. Even Firmware is not as good as it used to be, pushing out updates without Release Notes and Support does not even have those notes!

@joseph_1979 - I will do that. Thanks!

@pmtrebs_519797135175835 - It must be their server. 8.8.5 having issues now too.

@joseph_1979

I have 15 cameras that show offline, however, they are working as I can see them streaming on YouTube I also have 10 others that are showing up and 2 that are intermittent only on this client that just started yesterday. I can see all of them on the 8.8.5 client. So it is a ReoLink issue once again...

It is an issue with the 8.12.1 Client, the older clients work fine. Why doesn't ReoLink ever comment on these posts?

@pmtrebs_519797135175835

Started for us yesterday, half our cameras shows "Not Connected" or "Failed" while the others are fine. The ones with the issue eventually come "Connected" but will drop in a few minutes. The newer the client the worse it gets.

PTZ and other controls are still missing unless you do the work-around each time you open the Client App. Back to v8.8.5 where it worked perfectly.

@user_678847467118728_678847467118728

I had that issue where my 823 was stuck in a 45 degree angle and not moving up like it was supposed to. Sometimes a reboot allows the 823 to re-calibrate the position of the moving head and that fixes it. At one time it didn't fix it, so I had to actually go to the camera while it was powered off, move the head manually up to the highest level and then it was fine since then. However, that does not fix the zoom where if you zoom in, it goes towards the ground even in the most upright position of the head.