8.8.5 is a 32 bit application and this is not deleted when upgrading to 8.10.3. Just run the reolink.exe in C:\Program Files (x86) but you have to add each camera using the UID as the configuration is placed in a different location.

Horrible, Now I have to add 15 cameras that are at remote sites IF I want to go back cause of the mess up from ReoLink.. Poor Customer Service and QA.

Thanks to Reolink not testing their software and the moderators on here have no clue how to fix things since ReoLink can't give them the tools or resources to help. I wish I never invested so much into this company. When I can, I will be switching all my cameras to something better with less issues!

FYI: 8.10.4 has the same issue as 8.10.3 with the lose of Talk and PTZ controls.

I was given this work-around for the PTZ controls and it worked (have to do it each time you re-open the app):

"Please try to drag the camera out of the Liveview window and drag its device name back to Liveview again or re-add the camera to Reolink Client."

@joseph_1979 - I have talked to ReoLink Support and gave them access to my cameras, they can't replicate the issue. I have been through so many hoops with Support, I am about ready to rip out all of my ReoLink Cameras and burn them! Reolink support has been useless.

I was given this work-around for the PTZ controls and it worked (have to do it each time you re-open the app):

"Please try to drag the camera out of the Liveview window and drag its device name back to Liveview again or re-add the camera to Reolink Client."

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

The issue is... RLC823a DO NOT SHOW the PTZ or Talk Controls where the TrackMix does! ReoLink really screwed up this time.

FYI: 8.10.4 has the same issue as 8.10.3 with the lose of Talk and PTZ controls.

FYI: 8.10.4 has the same issue as 8.10.3.

Thanks to Reolink not testing their software and the moderators on here have no clue how to fix things since ReoLink can't give them the tools or resources to help. I wish I never invested so much into this company. When I can, I will be switching all my cameras to something better with less issues!

@big_ted

Broke mine and now I lost all my remote cameras! You are a FAKE!

@big_ted

I installed the old 8.8.5 client, and all my cameras on remote sites are still missing, but still show up on the latest update without the PTZ controls.

So I removed the PTZ camera and re-added it and then all functions are back. Seems to me the client did not detect the correct camera model when first loaded. So deleting and re-adding the device seem to fix the controls.

Checked this morning. On one RLC-823A all the functions are there.. On another RLC-823A since this update, missing some of the functions.. Same Firmware and Hardware... This makes no sense!