8.8.5 is a 32 bit application and this is not deleted when upgrading to 8.10.3. Just run the reolink.exe in C:\Program Files (x86) but you have to add each camera using the UID as the configuration is placed in a different location.

Horrible, Now I have to add 15 cameras that are at remote sites IF I want to go back cause of the mess up from ReoLink.. Poor Customer Service and QA.

Thanks to Reolink not testing their software and the moderators on here have no clue how to fix things since ReoLink can't give them the tools or resources to help. I wish I never invested so much into this company. When I can, I will be switching all my cameras to something better with less issues!

FYI: 8.10.4 has the same issue as 8.10.3 with the lose of Talk and PTZ controls.

I was given this work-around for the PTZ controls and it worked (have to do it each time you re-open the app):

"Please try to drag the camera out of the Liveview window and drag its device name back to Liveview again or re-add the camera to Reolink Client."

@joseph_1979 - I have talked to ReoLink Support and gave them access to my cameras, they can't replicate the issue. I have been through so many hoops with Support, I am about ready to rip out all of my ReoLink Cameras and burn them! Reolink support has been useless.

For me, this one went the wrong way. Does not work with my Nvidia Card! Going back to 8.10. At least I know the work-arounds.

@big_ted Thanks! I am on Win10 64-Bit.

It is an issue with the 8.12.1 Client, the older clients work fine. Why doesn't ReoLink ever comment on these posts?

@christoph-lueken_365188436848819

I had the same issue when I got the RLC-811A a few years ago, and that was fixed by a Firmware update. Now the new RLC-823S2 does this same thing and the audio is very distorted, however, ReoLink Support has been useless on these topics. I remembered when Support would go above and beyond, now they just follow a script and don't even try to help.

@user_758459965231252_758459965231252 - I had that same problem, it was fixed with Firmware v989 that I downloaded from the Download Center.

@joseph_1979 - I will keep on them. Currently they are still researching the issues at the engineering level.

@joseph_1979 - Testing on Mac Client and works fine. Issue is completely related to the Windows Client communicating to the P2P Servers.

@joseph_1979 - The Engineering Team is looking into it. It seems to be the Windows Client having the issue. It can handle local cameras fine, but any more than 1 on the WAN causes issues. Android on the same network works just fine.

@joseph_1979 - Yes it is happening on the WAN only cameras except for one that is in California, the ones here in Arizona, and New Mexico have the issue. They eventually will connect, but takes about 5 minutes but not always. Happens on all Windows Clients that I have 8.5.5, 8.12, and 8.13.0. We use the following models: 811a and 823a.

Been working with ReoLink Email Support on this, they sent me the client 8.13.0 but issue still persists. I let them know this evening still have the same outcome.

Been dealing with ReoLink Support via Email and here and finally after all the troubleshooting, it is being sent to the Senior Support Team for assistance.

@joseph_1979 - Tried Mobile Hotspot on 5G network, same issue. We have moderators on my team and issues persists with them too. (One in Canada, One in Idaho and the other in California experiencing the same issues).

@joseph_1979 - Same issue on a different PC and Network. Eventually connects but takes 4-5 minutes and intermittent.