Is there an estimated timeframe for the firmware and iOS app ?

Please close the case. I have asked a colleague and he tried to view the *.mp4 remotely and it was working. A PC of another colleague does not work.
But in general it seems to be a problem of the browser.

Hello Support,

thanks for the answer.
Unfortunately I am not able to see your video, you only inserted a *jpg, but no link to the video.

Have checked Google and again my index.html - I do not see an error. In case your engineer is telling you that the index.html is wrong, please tell me where to edit.

Have tested again the my *.mp4 to convert it with ffmpeg (ffmpeg -i 01_20161005205854.mp4 -c:v libx264 -preset ultrafast video.mp4) - and this mp4 is playable locally and remotely

Mediainfo of video.mp4:

General
Complete name                            : video.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 19.6 MiB
Duration                                 : 1 min 5 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 498 kb/s
Writing application                      : Lavf56.40.101

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L4
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 4 s
Bit rate                                 : 2 519 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 072 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 14.250 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.086
Stream size                              : 19.5 MiB (99%)
Writing library                          : x264 core 148 r2638 7599210
Encoding settings                        : cabac=0 / ref=1 / deblock=0:0:0 / analyse=0:0 / me=dia / subme=0 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=3 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=250 / keyint_min=14 / scenecut=0 / intra_refresh=0 / rc=crf / mbtree=0 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=0
Language                                 : English

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 1 min 5 s
Duration_LastFrame                       : -28 ms
Bit rate mode                            : Variable
Bit rate                                 : 21.3 kb/s
Maximum bit rate                         : 128 kb/s
Channel(s)                               : 2 channels
Channel(s)_Original                      : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 16.0 kHz
Frame rate                               : 15.625 FPS (1024 spf)
Compression mode                         : Lossy
Stream size                              : 172 KiB (1%)
Language                                 : English
Default                                  : Yes
Alternate group                          : 1

Regards
roland

 

Hello support,
can you please share all cgi commands ?

thx
roland

Although I am using only one RLC-422 since 2 weeks, I am trying to answer you questions:

1. How many motion detection videos are available monthly throughout the software? Are they unlimited?
   AFAIK there is no limitation, except of your space on your ftp-server. I am using motion detection too. Size of a video is approx. 50MB.


2. I know its possible to adjust the sensitivity but in my previous system even in the lowest sensitivity was able to record light changes but not people pa*sing (was very annoying)…so, how reliable is Reolink camera system regarding this subject?
   People pa*sing is always recognized and yes, lights could be an issue. However, you have to try-and-error to define the motion-detection areas.


3. How works the customer support when you have an issue?
   Had not really an issue with the CAM yet. Have requested a feature and this was forwarded to R&D. Do not know, when this feature will be available.

 

Hello,

I am using a RLC-422 (build 16091803, HW IPC_3816M, FW v2.0.0.1215_16091803) to generate *.mp4 via motion detection - so far so good.

These *.mp4. are uploaded to my private ftp-server. Every 6 hours I move these *.mp4 to my private webserver and create automatically an index.html - so far so good.

Unfortunately all *.mp4 are only playable locally. When trying to see them remotely I do only get the sandbox - the length of the video is also not visible (except of my iPad)

The mime-type .mp4 is defined, so that is not the issue.

Have tried the following clients:

• MacOS 10.10 with Firefox 45.x and Safari 9.1.3


• Windows 7 with IE and Firefox

When trying to see the *.mp4 remotely via my iPad (9.x) it is working.

So it seems, that something with the codecs is not working corretly.

 

Please find below the result of mediainfo of a mp4-file and and example of the index.html:

MediaInfo:

General
Complete name                            : 01_20161005205854.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp41/iso2/avc1/dash)
File size                                : 35.6 MiB
Duration                                 : 1 min 7 s
Overall bit rate                         : 4 460 kb/s
Encoded date                             : UTC 2016-10-05 18:58:56
Tagged date                              : UTC 2016-10-05 18:58:56
IsTruncated                              : Yes

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L4
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 6 s
Bit rate                                 : 4 491 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 072 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 11.110 FPS
Minimum frame rate                       : 0.890 FPS
Maximum frame rate                       : 40.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.196
Stream size                              : 35.8 MiB
Language                                 : English

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 1 min 7 s
Bit rate mode                            : Constant
Bit rate                                 : 31.1 kb/s
Nominal bit rate                         : 127 kb/s
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 16.0 kHz
Frame rate                               : 15.625 FPS (1024 spf)
Compression mode                         : Lossy
Stream size                              : 255 KiB (1%)
Language                                 : English

index.html:

<!DOCTYPE html>
<html>
<body>
<video poster=".\thumbs_s\01_20161005205854.jpg" width="400" controls>
<source src="01_20161005205854.mp4" type="video/mp4">
</video>
</body>
</html>

 

Does someone has the same issues ? Does someone has a webserver with orginal *.mp4 created by RLC-422 ?

Any hint is welcome.

 

Regards

roland