Is there an estimated timeframe for the firmware and iOS app ?

Please close the case. I have asked a colleague and he tried to view the *.mp4 remotely and it was working. A PC of another colleague does not work.
But in general it seems to be a problem of the browser.

Hello Support,

thanks for the answer.
Unfortunately I am not able to see your video, you only inserted a *jpg, but no link to the video.

Have checked Google and again my index.html - I do not see an error. In case your engineer is telling you that the index.html is wrong, please tell me where to edit.

Have tested again the my *.mp4 to convert it with ffmpeg (ffmpeg -i 01_20161005205854.mp4 -c:v libx264 -preset ultrafast video.mp4) - and this mp4 is playable locally and remotely

Mediainfo of video.mp4:

General
Complete name                            : video.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 19.6 MiB
Duration                                 : 1 min 5 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 498 kb/s
Writing application                      : Lavf56.40.101

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L4
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 4 s
Bit rate                                 : 2 519 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 072 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 14.250 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.086
Stream size                              : 19.5 MiB (99%)
Writing library                          : x264 core 148 r2638 7599210
Encoding settings                        : cabac=0 / ref=1 / deblock=0:0:0 / analyse=0:0 / me=dia / subme=0 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=3 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=250 / keyint_min=14 / scenecut=0 / intra_refresh=0 / rc=crf / mbtree=0 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=0
Language                                 : English

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 1 min 5 s
Duration_LastFrame                       : -28 ms
Bit rate mode                            : Variable
Bit rate                                 : 21.3 kb/s
Maximum bit rate                         : 128 kb/s
Channel(s)                               : 2 channels
Channel(s)_Original                      : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 16.0 kHz
Frame rate                               : 15.625 FPS (1024 spf)
Compression mode                         : Lossy
Stream size                              : 172 KiB (1%)
Language                                 : English
Default                                  : Yes
Alternate group                          : 1

Regards
roland

 

Hello support,
can you please share all cgi commands ?

thx
roland

Although I am using only one RLC-422 since 2 weeks, I am trying to answer you questions:

1. How many motion detection videos are available monthly throughout the software? Are they unlimited?
   AFAIK there is no limitation, except of your space on your ftp-server. I am using motion detection too. Size of a video is approx. 50MB.


2. I know its possible to adjust the sensitivity but in my previous system even in the lowest sensitivity was able to record light changes but not people passing (was very annoying)…so, how reliable is Reolink camera system regarding this subject?
   People passing is always recognized and yes, lights could be an issue. However, you have to try-and-error to define the motion-detection areas.


3. How works the customer support when you have an issue?
   Had not really an issue with the CAM yet. Have requested a feature and this was forwarded to R&D. Do not know, when this feature will be available.

 

Hello,

I am using a RLC-422 (build 16091803, HW IPC_3816M, FW v2.0.0.1215_16091803) to generate *.mp4 via motion detection - so far so good.

These *.mp4. are uploaded to my private ftp-server. Every 6 hours I move these *.mp4 to my private webserver and create automatically an index.html - so far so good.

Unfortunately all *.mp4 are only playable locally. When trying to see them remotely I do only get the sandbox - the length of the video is also not visible (except of my iPad)

The mime-type .mp4 is defined, so that is not the issue.

Have tried the following clients:

• MacOS 10.10 with Firefox 45.x and Safari 9.1.3


• Windows 7 with IE and Firefox

When trying to see the *.mp4 remotely via my iPad (9.x) it is working.

So it seems, that something with the codecs is not working corretly.

 

Please find below the result of mediainfo of a mp4-file and and example of the index.html:

MediaInfo:

General
Complete name                            : 01_20161005205854.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp41/iso2/avc1/dash)
File size                                : 35.6 MiB
Duration                                 : 1 min 7 s
Overall bit rate                         : 4 460 kb/s
Encoded date                             : UTC 2016-10-05 18:58:56
Tagged date                              : UTC 2016-10-05 18:58:56
IsTruncated                              : Yes

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L4
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 6 s
Bit rate                                 : 4 491 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 072 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 11.110 FPS
Minimum frame rate                       : 0.890 FPS
Maximum frame rate                       : 40.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.196
Stream size                              : 35.8 MiB
Language                                 : English

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 1 min 7 s
Bit rate mode                            : Constant
Bit rate                                 : 31.1 kb/s
Nominal bit rate                         : 127 kb/s
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 16.0 kHz
Frame rate                               : 15.625 FPS (1024 spf)
Compression mode                         : Lossy
Stream size                              : 255 KiB (1%)
Language                                 : English

index.html:

<!DOCTYPE html>
<html>
<body>
<video poster=".\thumbs_s\01_20161005205854.jpg" width="400" controls>
<source src="01_20161005205854.mp4" type="video/mp4">
</video>
</body>
</html>

 

Does someone has the same issues ? Does someone has a webserver with orginal *.mp4 created by RLC-422 ?

Any hint is welcome.

 

Regards

roland