Posts made by user_746623229407444_746623229407444

@ks I can right click on the camera and go to wide angle or tracked this gives me the 2 lens
but before I messed up and deleted one or the dual views in the Nvr/monitor I had both lens in the client like in your screen shot I now have then dual view back on the Nvr/monitor but no way of getting it back on the client 

I have hard reset then trackmix deleted the Nvr from the client and added it again still no joy
One other thing is I do not have the ability to zoom in the client but I do on the app and Nvr/monitor

From the Nvr/monitor everything works as it should the ability to zoom dual lens PTZ is all perfect I just have a problem with the client I've even uninstalled it and reinstalled it

@joseph_1979

I have done a hard reset still the same how do I delete it from the windows client and add back
all works fine from the Nvr with a monitor I have dual lens there
I have deled the Nvr from windows client and added back but still the same only issue was with the windows client

Regards

Just installed a Trackmix Poe to Nvr all worked fine updated firmware on trackmix and Nvr
At first I had dual view in the windows client (I messed up I deleted one of the dual view at the Nvr as i thought it was a glitch)
I got dual view back on the Nvr/monitor but can seam to get it back on the windows client I have 4 cameras and a doorbell but only 1 lens can be seen in the client Nvr
I have done a hard reset with still no joy
any help would be appreciated

Redit
Reolink Admin

Hi, the new doorbell firmware will be released in February. Stay tuned.

This is ridiculous they release the app 4.4.3 and give us new Exciting features for the doorbell and tell us *Firmware update required* but don't release Firmware update this is madness

Firmware update required

But no Firmware in the Download Centre lol

I don't understand why it's taking nearly a year to upgrade the firmware and still no results how hard can it be to actually upgrade the firmware do we know when someone is pressing the doorbell and not detected
the worst thing I ever done was move from a ring doorbell to a Reolink doorbell

@joseph_1979 Cos at the minute it dose not have any features its basically it's just a camera at your front door that's it..
it's probably the most disappointing product do they have ever released with a minimum support

many new and great features < lol am I missing something been no update since 7 May 2023 good door camera terrible doorbell

pushover ?

@pierre-gielen_288801745879289

I did exactly the same replaced my ring with a Reolink Poe and what's the worst decision I ever made
Reolink doorbell makes a real good door camera what does a doorbell it is totally useless

you're stuck with one plug in chime no Alexa notifications for a Poe connector to an Nvr

when the doorbell is pressed it is the same notification as the rest of your camera detecting a person so basically you haven't got a clue when anybody is ringing your doorbell


it's been 8 months now since they're released a firmware upgrade when you contact customer support they have no idea what's going on there should have perfected the app before they released the doorbell to the market

@user_711725607157890_711725607157890

very good front door camera very bad doorbell coming up 8-month since we had a firmware update

is a Wi-Fi version you can't get Alexa notifications if it is the Poe version to NVR it's completely useless add not fit for purpose let alone be in a doorbell

Relink released this video doorbell too early with a very basic features (even worst for Poe to Nvr)

Same push notification for the rest of your cameras as when somebody presses the doorbell this is just terrible

no Alexa integration for Poe to Nvr

coming up 8 months since a firmware upgrade

very poor compared to the rest of their products

@mooquadrat alexia support for WIFI version not poe to Nvr

@joseph_1979 Hi and thank you for the replay

I was told over chat from CS that they had no info on this

Poe door bell to Nvr (as the poe ver has no alexa support when plugged in to Nvr)

When will we get an update so we have the option to change the Push notification sound in the app for when the door bell is pressed instead of the notification of a person detected
as it is exactly the same notification for all cameras from Reolink cameras

this has now become a headache and renders the doorbell absolutely useless as you have no idea if someone has pressed the door bell or it has detected a person