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@joseph_1979 Thanks, I tried the Windows version of the Reolink desktop app. and it works. However, my main computer is a Mac and still having no joy with it. I've gone so far as to delete everything named reolink on it. Still not working. the macOS App Store version does work but I can't access the recorded videos using playback.Thanks again. It's a software bug, only Reolink can solve this problem.
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