Posts made by user_834458668150999_834458668150999

@gkl_293453548720263 The problem I have is intermittent. Sometimes I can connect (which is rarely) but it does connect sometimes. Secondly, I have another app, Reolink Client, downloaded and installed from Apple's App Store which works fine for remote viewing, it just doesn't give me access to recorded videos for Playback. This app is version 3.5.6.55 which is a Reolink published app. The camera is connected via Wi-Fi to a Starlink Gen 2 device and all other software windows, ios, android work fine including video playback

@joseph_1979 Thanks, I tried the Windows version of the Reolink desktop app. and it works. However, my main computer is a Mac and still having no joy with it. I've gone so far as to delete everything named reolink on it. Still not working. the macOS App Store version does work but I can't access the recorded videos using playback.

Thanks again. It's a software bug, only Reolink can solve this problem.

Device - Argus 2
Location - Remote, connected to internet via Starlink
Can attach using iOS app and Playback videos stored on microSD card
Issues:
Reolink Client 3.5.6.55, works except cannot Playback video on microSD card - downloaded from Apple App Store
Reolink 8.8.5 was working, no longer works. keep getting Connection Failed. software updated to 8.13.1, same problem, connection failed. When it was working, had no access to playback videos
I am using UID to connect to device remotely.