@joseph_1979 Hearing that the long hours aren't being respected and that the support experience has been annoying is disheartening. In addition to being accessible, a call center must have trained personnel who can actually help customers without entangling them in tedious, repetitive email exchanges. We are aware of how important prompt assistance is when working with security systems.

@joseph_1979 @joseph_1979 I feel like there's a problem going on, right? Since I've been sitting around all day, can someone update me?
telelatino