Posts made by user_954875024576700_954875024576700

@joseph_1979
No, I don't think that it. If it did not have enough power, it would not work during the day as well. The power supply is providing the power necessary for it to run, plus I have tried another power supply, and the same thing happen. It's a camera issue. Reolink will replace it since it under warranty. Communicating via email during this process has been very, very slow. Is there tech support based overseas?

Also, can someone please add 2 reputation points (I founded the issue that should be worth 2 points) to my account, so that I can do an immediate reply? This makes no sense, having to wait 24 hours to reply to my post. This and another communication issue and hinders the purpose of having a forum board.

I figured out what the problem is, the Infrared Lights. I disabled them under light settings and the camera stays up. Not sure why tech support did not think of it. I wonder if this has been fixed with newer hardware releases. This is not a software issue.

Sorry for the delay, I had to wait a whole day before the forum would let me reply. I never ran into a forum rule like this before. Yes, I had it set on 2.4Ghz as well. But the same issue happen as well.

I'm having a similar problem as in this post listed below. 
https://community.reolink.com/topic/8881/wifi-doorbell-camera-lost-connection-until-motion-detected

The camera works all day with no issues, then starts to have long duration drop connections during the night. I've checked to see if I could find anything that would cause this. The camera connects 5Ghz and since its working great during the day I don't think it's an Wifi distance issue. I don't see any power saving mode to disable. It's using the latest firmware. I have noted that when it stops working the default gateway for the camera is 0.0.0.0, its IP address and network mask is correct. 

Until I get this fixed, I'm open to vampire attacks .  Has anyone else seen this before, thanks in advance?