I am trying to see if there is a firmware upgrade for my RLC-411WS and the link on the website is not working. most other camera links are working and download is started when clicked but only RLC-411WS is not.
Please fix this
**RLC-410WS download is also not working!!!!!

sorry for asking so many questions but i have another issue i would love to get a resolution for.
In the reolink desktop client i dont have the option to view any of the cameras with the clear option.
see screenshot.
also the maximum frame rate that i can select for any of my 3 camera's is 25fps but they go up to 30 and when i access the camera's via browser i can set them to 30. wondering why this is like that.

grayedout-2.png
grayedout1.png

I also dont think its the camera only because i have 2 of the same camera on the same network running on the same blue iris and both lost the option to zoom in and out so i am almost positive its from blue iris.
off topic question. are you guys planing on updating your desktop client to be more user friendly and stable any time soon ? and can the desktop software record 24/7 on local computer? I would much rather use your software then blue iris as i feel it should be better tuned since its made by reolink for reolink cameras.
1 last thing, today i purchased a rlc-410ws and noticed that i am able to hear the audio from the camera in the browser and in the reolink software but no live audio on blueiris, but when i review a recorded clip from that camera in blue iris i can hear the audio.

something is strange because it was working before , i have had the camera's and the software for less then 30 days (maybe 20 days) and it suddenly stopped working. can you confirm what version of blue iris you are using?
maybe this could be the reason?

Here is a screenshot of the firmware.
i doubt its the firmware thats wrong
but i think maybe your new firmware is causing this issue, but i could be wrong.
grayedout-1.png

My settings is identical to yours.
any other ideas?
grayedout.png

Hello,
I see that screen but its grayed out on my blue iris.
any idea why its grayed out ?

Hello,
I used to have that option but now its gone on both of my camera's.
im using BI 4.5.9.11 x64
any help will be greatly appreciated.

Hello,
I have 2 RLC-411WS which i am using via blue iris (honestly because using browser and even reolink software is terrible (both keep dropping the video feed and desktop software keeps crashing))
Few days ago i was able to use the optical zoom function via blue iris but simply moving the mouse in the feed frame it would give me a plus and minus button which would trigger the camera to do an optical zoom but that function is no longer there, moving the mouse around the video frame and even opening the ptz options i am no longer able to perform optical zoom.
Can someone please guide me on how to perform an optical zoom with blue iris ?
Thank You.

1. Software version 7.2.2.12 (see screenshot)
2. video standard on both cameras is NTSC (see screenshot)
3. I know where the different modes are for viewing my opinion is to add a mode to view 2 cams at full screen. (see screenshot)
4. Windows 10 64 bit
videostandard.png
softwareversion.png
2camview.png
25fpsMax.png