Posts made by walders

(sorry for delay, the system has not let me post replies)
Many thanks for the advice!
@Chopstix installing as standalone first, then importing worked - thanks. It still disconnects from time to time, but I'll check signal strength. Can I turn off my Home Hub Wifi now?
The Home Hub is essential for Home Assistant (can't comment on Google). That is next on my task list.
@joseph_1979 Thanks for the info about the chime. Annoying, but not life-changing. Shame Reolink support was unaware of this!
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*** Edit (sorry, I can't post for 86400 second(s), so I'm doing this by edit***
UPDATE: Reolink support have got back to me (by email). We discussed the Chime: they then pushed new firmware to the Hub, that has allowed me to connect the Chime to the Hub.
Kudos to them for this - I wasn't expecting a firmware-update like that.
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Hello,
I'm relatively new to Reolink, still... I bought a battery doorbell (by the gate, with no wires available), that connects to my WiFi, and a Chime. The aim is to connect to Home Assistant so that it displays on our panel by the front door.
I then tried to connect it to Home Assistant, but failed... and was informed by Reolink support that I needed to buy a Home Hub to connect to HA.

So I bought a Home Hub. I have set this up, and added my doorbell, but I have two issues, that I suspect are related.

1. I cannot connect my doorbell to the Home Hub, as the Home Hub signal is too weak. The doorbell is by my gate, at the end of the drive (house is offset from the front of the property). I have a TP-link extender, which creates an extension of the Home Hub wifi from my garage, but this doesn't work (the app says that this extended wifi is not on the same network as the hub).
2. I can connect my doorbell to the main Home Wifi, the same as the Home Hub. However, I cannot add a Chime to my Doorbell, UNLESS I have the Doorbell as standalone (not on the Home Hub). I start to add the Chime, and it asks if I have my doorbell powered on (the answer is yes, and I can see a live feed). If I press "yes", it claims that I have not, and will not proceed.

I need the Chime connected, so we can hear the doorbell in two locations of the house.

Any ideas? I hadn't expected connection to be so difficult.

Thanks!

***edit***
Reolink just got back to me, just after posting this (of course...).
There has been a fresh update to the Reolink app, since Friday morning (to version 4.53.1)... and this has resolved the problem, whatever that was!
I note that item 6 on the update list is "Reolink Battery Doorbell Experience Enhanced ... during initialization..."
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Hello,
I'm new to Reolink... I bought a battery doorbell (by the gate, with no wires available), that connects to my WiFi, and a Chime. The aim is to connect to Home Assistant so that it displays on our panel by the front door.
I then tried to connect it to Home Assistant, but failed... and was informed by Reolink support that I needed to buy a Home Hub to connect to HA.

So I bought a Home Hub. This has set up OK, as far as I can tell.
When I try to add my doorbell, I can see it to pair (it's on the same LAN), but it will not connect.
I get the error:
"Unable to Connect
Up to 0 battery doorbells and low-frequency devices (Sub-1GHz) can connect to the Home Hub."
I'm then required to click "I got it" even though I don't get it...

The same error happens if I scan the QR code.

I've searched for this error, but can't find any help.

Can anyone help, please, as I've now spent a lot of money on doorbell and home hub?

Thanks!