I am pretty sorry for the inconvenience caused to you.
We are trying hard to develop the new firmware for E1 zoom, but we don't know the specific date.
If you are willing to wait for us, we can provide a partial refund to you for compensation.
Is that ok for you?
It's not clear to whom this was directed, but if to me please suggest how much refund is proposed. My purchase was from reolink.com, order #1102496, 24 Sep 20. You should have my contact info from the order if you wish to contact me directly.