I have made Numerous purchases of Reolink products. I also have 38+ years in security. Reolink customer service is why I will NEVER PURCHASE ANOTHER REOLINK PRODUCT!!! They treat you like your completely stupid even when you explain and show them that their camera is not focusing properly!! I even sent a pic of what the camera is doing, and the NUMEROUS STEPS THAT I HAD TO DO AND AM STILL WAITING them to respond to....

SAVE YOURSELF THE HUMILIATING OF THE CUSTOMER SERVICE DON'T BUY REOLINK PRODUCTS!!!!