RLC-410 clears setting port settings and deletes user account

[António Rosa_64256460041]

Hi.
Recently I have seen the RLC-410 camera settings (IPC_3816M), which seems to restart itself to factory settings. Therefore, network port settings and user accounts are deleted.
Does anyone know why this?

[António Rosa_64256460041]

Hello again.
I did a few more tests and I notice that every time the camera is reset, the settings go back to the factory settings.

[Cynthia_124785627824270]

Hi there, so sorry for the late reply. In your case, it may need our technical staff for further check. Please submit your request here, https://support.reolink.com/hc/en-us/requests/new.

[reolink_550411866194061]

I have this problem with one of my cameras. Did you get a solution? I also had this problem a few years ago with another camera, it was still covered by the warranty, so reolink replaced it.

Both are RLC-410.