Freezing video after 8.3.1 upgrade

[Graham_26163861115]

I upgraded to 8.3.1 when it came out. The software will now freeze and none of the feeds are viewable after just a couple minutes after starting the software.

Restarting the software will make it work again for a couple minutes again before everything just freezes again.

Is there a way to get ahold of 8.3.0 that I upgraded from? It worked perfectly for me and now the software is practically unusable.

[Crimp On_62210811129]

Send an email to support(at sign)reolink.com and ask for a link?

[hs3_330770754597023]

I have the similar issue
all my cams have latest fm and it was working fine on version 8.3.0 but as soon as i upgraded to 8.3.1 i have freezing and late response to switch between cameras.

[Cynthia_124785627824270]

Hi there, you can try to delete the camera and add it back again. Please make sure that the letters of UID are all uppercase.

[hs3_330770754597023]

Hi,
Can you please provide the link to older version ? all available links are redirecting to 8.3.1 (windows)
even trying to remove all cams they are popping up automatically and asking for password to connect. (strange!)
I prefer to downgrade to an older version and wait for another release.

@Graham , sorry to still your thread.

[Cynthia_124785627824270]

Hi there, we are working on this issue.Sorry for the inconvenience caused.
This is the link of the 8.2.6 Client,
Windows:
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.2.6.exe

Mac:
https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.2.6.dmg

[hs3_330770754597023]

Thanks a lot !

[Rufus_344581740138681]

I have a slightly different issue with 8.3.1 in that live display is paused if I switch on my Windows 10 PC from sleep mode. I have to press the "play" button on the Reolink client. Not a biggie but a bit annoying as previously it worked straight out of PC sleep mode.

[Rufus_344581740138681]

@rufus_344581740138681

Sleep mode issue - Reolink client needs play pressed when Windows comes out of sleep mode to resume live viewing - is now fixed on Windows 10 Reolink client 8.4.0. Great job Reolink!

[Reolink Fiona]

@rufus_344581740138681 Thank you for your feedback! If you have any suggestions or feedback, welcome to let us know!

[grampi_446022144950405]

Me too, same problem, and I would also like to return to client version 8.3.0. Where is the link to down load this version? Not version 8.2.6

[Cynthia_124785627824270]

This is the download link of Client 8.3.0.
Windows： https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.3.0.exe
MAC： https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.3.0.dmg

[mbzt_424281994174717]

Bonjour,
Version 8.3.1.
depuis la MAJ, en lecture le logiciel se bloque, obliger de passer par le gestionnaire des tâches pour fermer.

[mbzt_424281994174717]

Rectification VERSION 8.3.2, erreur dee ma part sur post précédent.

[nicolamotta77_420345701339337]

i have problem with window client.
dont work anymore.with all versions

[Cynthia_124785627824270]

@mbzt
Can you show me the screenshot of the error message? Can you tell me more details about your problem?

@nicolamotta77
You can't even work with the 8.3.2 version? Can you tell me what's the specific problem?

Thank you for reporting the problem to us. We will check according to your feedback. If you can provide more details for us, it will be appreciated.

[smedhaug_461109853716623]

I had same problem, liveview stopping and much less than normal recorded content during normal day with 8.3.1
@Cynthia: Thanks for posting the link to previous version. I Installed 8.3.0 and all seems well now!