Single Camera will not "fully" come back to life

[John Purcell_277540240801944]

RLK16-810B8-A

Installed about 9 months ago. One camera "Patio" went offline about a month ago.

It's 2 stories up so I could NOT press the reset button until today.

On my iPhone, I can see the feed from the "Patio" cam after the reset.
On my desktop with Reolink app, I can NOT see the feed from this cam. See screenshot "Patio" and "Camera 1Y". One lists as offline and the other active ... but neither display the feed. I'm very confused. 8 cams are POE and 2 are Wifi. The issue is with the POE cam. The Wifi cams are Family Room and 2nd Floor.

Any thoughts? Ideas?

[Reolink Fiona]

@john-purcell_277540240801944
(1) Can you see all the cameras on the NVR monitor? You can try to check the camera status on the monitor.

(2) Change another LAN port on the NVR for these cameras and see the status light of the NVR LAN port. Or change another cable to test.

(3) Try to upgrade the firmware of your NVR. You can find the firmware according to the NVR model and hardware version on the download center.

[John Purcell_277540240801944]

@reolink-fiona
I can see the vid output on my phone.
I can not see the vid output on the Windows 10 desktop app.

There is NO WAY it's the LAN cable! The cam's aren't Wifi.

[Reolink Fiona]

@john-purcell_277540240801944
Can you try to upgrade the firmware of your NVR?

Try to upgrade the firmware of your NVR. You can find the firmware according to the NVR model and hardware version on the download center.

[John Purcell_277540240801944]

@reolink-fiona The upgrade failed.

I tried attaching the NVR model info and the specific pak file that I downloaded. But it won't let me attach.

[Reolink Fiona]

@john-purcell_277540240801944 You can try to submit a request and attach the files, Submit a request – Reolink Support. Our technical team will reply to you within 24 hours.