RLC-810A image settings

[annonstorage_477789319393535]

Hi, I have the RLC-810A and since updating the firmware to v3.0.0.494 some image settings have gone and new ones have appeared. Under the advanced image settings i now have 'Highlights & Shadows' adjustments where as before there was other settings which i cant remember them all but where 'white balance' 'exposure' & 'back light'.

Why have these gone? Is it a bug? Can all image settings not be incorporated i.e the new ones and the previous ones?

The reason I ask is because i'm having issues with night-vision performance. People appear 'Ghostly' ie legs disappear, faces cannot be made out, the moving portion of the image is blurry and MD is just not working at night - it fails to trigger any alarms when people pass by. Day time is brilliant, MD works great, very few (1 or 2) false alarms and doesn't miss people.

[Reolink Fiona]

@annonstorage_477789319393535
The advanced image settings have been modified as the Brightness&Shadows settings. It will work better and easier to adjust the parameter.

You can try to adjust the Black and White setting to "Auto". If the problem remains, you can adjust the Anti-flicker to 50HZ, other or closed.

[annonstorage_477789319393535]

@reolink-fiona
I have set Black and white to auto and anti-flicker to 50Hz. MD at night works much better now but the images a still blurry and faces cannot be clearly seen.

[Reolink Fiona]

@annonstorage_477789319393535
Do you mean the blurry image at night only? If so, it may also be affected by the external light around the environment. If there is an external light source around the camera, then the IR lights of the camera will not be on. In this situation, please try to turn off the external light source. Or you can move the camera to another position.

If it also happens during the day, please try to wipe the lens to find if it can be better.

[annonstorage_477789319393535]

@reolink-fiona
It is the night image that needs the most attention, it is blurry and faces cannot be clearly seen. Also there is an odd visual where people's heads or legs disappear from the image so they appear headless or legless. The IR lights always switch on when it's dark enough. It appears as if the image is over exposed, lighter areas of the image appear to be far too light.

I'll get a picture up in the next day or so.