Android App/Web GUI not loading stream

[Maximus]

Hi Reolink forum,

I have an HIKVISION 20PTZ-N4215-DE3 connect to my Reolink NVR RLN8-410. Viewing the camera directly on the NVR works. However, when viewing from the Android App or the NVR Web GUI the stream is loading forever. The following error message appears when I try from the web interface: "Failed to get configuration, please try again." NVR recordings from this camera can be viewed on the app.

HIKVISION 20PTZ-N4215-DE3 has ONVIF support.

I have elaborated a bit with the video stream settings using ONVIF Device Manger but without success.

Any help to get this solved is appreciated.

Thanks,
Erik

[Reolink Fiona]

@erik-swedlund_514466126737601 Hi there, there may be some incompatibility issue for our software and the third-party camera. You can also submit a request here, Submit a request – Reolink Support. Our tech will check for you.

[Maximus]

@reolink-fiona thank you for your feedback Fiona. I have now created a support ticket for this issue.

[Maximus]

Hi Reolink,
Any news/progress to share regards onvif improvements?
Thanks!