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Remote access lost

Discussion About Products

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forton bouw last edited by

Hello, I have 2 E1 outdoor which I am very happy with. the 2 cameras are wired. Recently, 1 of the 2 cameras was no longer visible from a distance. Locally, no problem. I deleted the camera and recreated it and everything was fine again. But today again no more remote access to this camera. Can anyone help me? Thank you.
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Reolink Fiona @forton bouw last edited by

@forton-bouw_507380294676638
Do you add the camera via UID? You can have a check.

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forton bouw @Reolink Fiona last edited by

@reolink-fiona
I did it with qr-code.

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Reolink Fiona @forton bouw last edited by

@forton-bouw_507380294676638 Thank you for your reply. You can try to submit a request here, Submit a request – Reolink Support. Our technical staff will help you with this specific issue.

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