Reolink client LOW video frame rate.

[gremlin_146196045529263]

Using v8.5.2 client for Windows, the video frame rate for Live and Playback is low and jerky at 10 FPS (or less). My cameras are 25-30 fps, and I've verified they are smooth playing via the phone app and when downloaded to the PC. They are also smoother using the older v7 Reolink client. Can a faster FPS be implemented in the next v8 version? Perhaps add video hardware acceleration option to accomplish this.

Thanks!

[Reolink Fiona]

@gremlin_146196045529263
We would like to have some information to check.

• Could you please tell me whether the "10FPS" indicates the PC screen display or the camera video? What device do you use to check the FPS?
• Can you also tell me your computer system information?

[grimed]

I am also have this issue with the new Reolink client. Liveview and recordings via the new client are a bit choppy (lower frame rate) vs. viewing on the legacy client.

The RLC-422 5MP records at 30 FPS. The legacy client is smooth, but when viewing via the new client it is choppy (below 20 FPS).

8 Channel NVR - H3MB16, (1) RLC-422, (1) B800

[Reolink Fiona]

@grimed For the choppy issue of the Client, you can submit a request here, Submit a request – Reolink Support. Our tech will have a further check for you.

[Neil Bradley_140196000825586]

@reolink-fiona I too am having this same issue, with low Frames Per Second (FPS) but only whilst using the new Desktop App (Currently V8.7.3).

The older legacy Desktop App runs my cameras butter smooth at 30fps (what they're set to), as does the App on my iPad and iPhone. My Reolink Cameras are running over a Gigabit network (Cat 6 Ethernet cable).

There is no doubt the new App is causing this issue, because as you probably know it's possible to put the camera IP Address into a Chrome browser, and log in. The Camera's image is then displayed perfectly, at 30FPS! But I want to use the App as it's got better features.

Unless of course, it could be a Windows are Graphics card setting I'm missing! Has anybody found a fix for this, or perhaps Reolink would be kind enough to come back to this thread an comment on a possible fix.

I really don't want to go back to the legacy App, but whilst my PC is on I'm always running my Cameras on my second monitor and it's irritating seeing the poor motion. Incidentally, the recording on the NVR is fine, lovely and smooth on play back so it's literally whilst the App is streaming.

I'd be very grateful if somebody could come back to me on this and shed some light.

Many thanks - Neil (UK)

[Reolink Fiona]

@neil-bradley_140196000825586 Hi Neil, we will release a new Client version 8.8 soon. Our tech has examined the freeze issue that some devices met. We will also have an announcement here. At that time, you can have a try to see if the problem can be solved.

[Neil Bradley_140196000825586]

@reolink-fiona Thank you Fiona, for coming back to me so quickly. I look forward to the new version coming, and yes.. lets hope the issue is fixed. Many thanks - Neil.

[zs balak_654298840626344]

The Client still has the issue at 8.8.7 version. The legacy and browser version work buttery. No difference at HW or SW decoding, the issue exists.

[joseph_1979]

@zs-balak_654298840626344 Try to install the 8.10.2 beta from https://bit.ly/41LhWCh

[clintjohnson_615769083773304]

@zs-balak_654298840626344 Try to install the 8.10.2 beta from https://bit.ly/41LhWCh

I am on V 8.11.0 and experiencing this. The stream will start out okay and then the frames will begin to lag after some time of the stream up. Restarting the client can resolve for a short period but it is practically unusable.

[cmenard mfd5569_386558726852823]

Has anyone found a solution to this very common problem?