Display settings failed to load

[tony shupe68_445942962487478]

I am having trouble accessing the display settings on my cameras vie the reolink app. It gives me an error message “Display settings failed to load. Tap to try again. Can anyone help me with this problem?

[Reolink Fiona]

@tony-shupe68_445942962487478
Hi there, do you connect the camera to the NVR? If so, you may need to upgrade your NVR firmware. There may be some compatibilities between the camera and NVR firmware. You can try to download the NVR firmware and upgrade the NVR on the PC Client or Monitor.

Download the firmware here, Download Center – Reolink.

[tim robertson1961_433667877613761]

@tony-shupe68_445942962487478
Im having the same problem, it used to work but now Display Failed to Load. I have a mask I want to remove but can’t. Why would it work for a year and then not worked on my phone app?
Did you have any luck?

[Reolink Fiona]

@tim-robertson1961_433667877613761 What's your APP version and camera firmware? You can upgrade them all to date. Then see if the problem can be solved.

Latest APP version: 4.30x
Check the latest version of your camera here, Download Center – Reolink.

[tecbrook_552887646277760]

Same problem with me. Recorded videos won’t load in the cloud tab in the app. Bought the cameras a week ago, and the cloud has worked on the app until this afternoon. It actually worked this morning, and I can access the recordings on the Reolink website. My cameras do not show up on the firmware page. They are Argus. I went through the trouble of mounting both cameras, but I will take them down and send them back if I can no longer access the recordings on the app. I paid to be able to access the cloud via the app.