4g connection 😟

[markarron9_504005354344625]

App worked great every time I use it at home or at work (on data)

now since app last update I can’t connect if I leave WiFi network
its happened before waited till next update was out and it was fixed (wifi or data )
any idea what’s going on nobody else have this problem?

[Reolink Fiona]

@markarron9_504005354344625 Is your APP android or IOS? What's the current version? What's your camera model?

You can try to upgrade your camera firmware to see if it can work. Download the firmware here, Download Center – Reolink.

If not, please contact our support team for a further check. Submit a request – Reolink Support

[Z0mbie]

@markarron9_504005354344625 Yup. Myself and a friend of mine have the same issue. Documented it in this post, sorry I didn't see this one first: https://community.reolink.com/topic/3755/connection-and-streaming-broken-over-mobile-data

Do you still have the issue? What phone and provider do you have?

[lucasnanancy_560701514338573]

This post is deleted!