Reolink client and app don't show onvif camera

[user_611791093248039_611791093248039]

I have an Onvif camera (Tp-link Tapo C100) attached to my NVR RLN16-410.

The camera works well, the video is saved on the nvr and i can see live and recorded videos from the NVR monitor.
Why I can't see the camera trough the android app nor Windows client?
App v. 4.31.0.4
Client: 8.8.1

[joseph_1979]

@user_611791093248039_611791093248039 Reolink Android/Ios and Windows/Mac clients are designed to manage Reolink products. To manage 3rd party cameras you need to seek other clients.

[user_611791093248039_611791093248039]

@joseph-chircop_497308027822318

Actually with reolink app I'm managing a reolink NVR that claim to be Onvif compliant.
I don't want to manage settings or other camera stuff, I just want to see streams and recording of all the channels of my reolink NVR.

Older reolink client and app was working also with Onvif.

[user_611791093248039_611791093248039]

Today I reinstalled an older version of Reolink Client V. 8.7.1 and my Onvif camera attached to the NVR restarted operating properly.

So what is the problem? a bug in the last client release or Reolink deliberately disabled viewing NVR channels with Onvif cam?

[Reolink Fiona]

@user_611791093248039_611791093248039 Our team would like to check this issue. Would you mind submitting a request here, Submit a request – Reolink Support? After submitting the request, you can provide me the ticket number and I will help.

[user_611791093248039_611791093248039]

@reolink-fiona
Few minutes ago I have submitted a request to Reolink support titled "Reolink Client and App fail to show onvif camera stream" but I didn't get any ticket number.

[Reolink Fiona]

@user_611791093248039_611791093248039 I have contacted the support team and they will help with further checks. Thank you for your patience.

[Frank_673857091121204]

@user_611791093248039_611791093248039
I am having the same issue, did you ever get a resolution?

[user_619947056279603_619947056279603]

@user_611791093248039_611791093248039
I am having the same issue, did you ever get a resolution?

Also having this issue on a RLN36. They work just fine on the NVR monitor, but I can't see them in the reolink app.

Have you managed to resolve it?

[mabehome_363103326642331]

I’ve the same issue with nvr rln8-410.
i’m able to see my onvif camera directly a monitor connetted to nvr, but I am unable ti use the app. None connection with nvr. Are there news?

[user_880921610584249_880921610584249]

I got a NVS8 yesterday and installed it.
The 3 Reolink camera's work OK, but the other (Hikvision) cameras that I already had, don't show up in the app.
In addition (but that is off-topic for this thread), they output video in 2560x1440 and 1920x1080, resp., but only appears in 1280x720 on the NVS8. In addition, PTZ doesn't work The cameras output a useable stram as I have seen in VLC and Agent DVR
So, it appears a choice that Reolink is not fixing this and provides a crappy ONVIF implementation.
I will have to return this NVR, and probably the cameras too