Reconnecting after loss of WiFi

[user_Gil_603497361449078]

After Hurricane Ian, we lost our Internet. We were, of course, unable to view our camera (Argus PT) remotely. When the Internet service was restored, our camera still is not viewable. We are not home, so we'd like to see what our yard looks like.
Is there something we can do remotely to connect to the camera again?

[Kristof]

@user_gil_603497361449078 What makes you think the camera is still there if hit by a hurricane? Or did I understood you wrong?

Anyway there are so many factors especially in your case with a massive environmental impact why there is no connection that any guess is obsolete and you'd have to check on site whats wrong in my opinion.

Do you have neighbours you can reach that can have a alook?

[user_Gil_603497361449078]

The camera is still there. I have a blink camera that can see where the Reo camera was mounted, and it is still mounted.
And a neighbor checked my property & found all intact.

What I do not know is if the solar cell powering the camera is still intact/connected. If it is not, that can explain the issue. But assuming that too is attached, wndering if something I can do to reconnect.

[joseph_1979]

@user_gil_603497361449078 If you have left the status LED enabled, you can ask your neighbour to go in front of the camera and see if this turns blue when he crosses the camera field. If it won't lit then there is no power. If it turns on, then try to reboot the router if you can access it remotely. You can also check the infrared LEDs during the night (assuming they are enabled and external light is mimimal)

[user_Gil_603497361449078]

I have been getting notices all day today from the Reolink camera that there is someone in our yard. There is - our lawn person. I still cannot connect. BUT - evidently the camera IS connected to the CLOUD, because I can see recordings of the person in the yard if I go to the Cloud.

So what does that mean?

[joseph_1979]

@user_gil_603497361449078 Considering that Reolink camera is forwarding the recorded videos to the cloud and you are receiving push notifications each time triggered together with the fact that you are able to log and watch live views from the other camera then I suspect that the P2P server is returning the old public IP/Port assigned to your camera. Do you have some relatives who can go to your house and switch off and on the camera? Normally the cameras at regular intervals communicates with the P2P servers and if the P2P server receives a different public IP/Port from what is in the profile associated with your UID, then it shall update it. If you have nobody to attend the house then I suggest you to contact Reolink support. Note that I have an RLC511WA which has a similar problem and after forwarding traces support confirmed that there is an issue and will correct it in the next firmware release.

[user_Gil_603497361449078]

@user_gil_603497361449078 Considering that Reolink camera is forwarding the recorded videos to the cloud and you are receiving push notifications each time triggered together with the fact that you are able to log and watch live views from the other camera then I suspect that the P2P server is returning the old public IP/Port assigned to your camera. Do you have some relatives who can go to your house and switch off and on the camera? Normally the cameras at regular intervals communicates with the P2P servers and if the P2P server receives a different public IP/Port from what is in the profile associated with your UID, then it shall update it. If you have nobody to attend the house then I suggest you to contact Reolink support. Note that I have an RLC511WA which has a similar problem and after forwarding traces support confirmed that there is an issue and will correct it in the next firmware release.

Thnks for the response. It is a bit over my pay grade - what is a P2P server?
I have no one who can turn the camera off & on. I do have neighbors, but no one under 70, and I don't want any of them climbing a ladder to reach the camera. I'll have that same issue when I do get home.

I did contact Reolink support about this as well as posting here. No response from them.

[joseph_1979]

@user_gil_603497361449078 Too technical. The P2P server will give the reolink client on your smartphone or Windows PC the address of the camera. Like the address of your house. If you move to another house and you didn't inform your friend about your new address, your friend will send the letter to the old house and it will never reach you. If the camera is not battery operated all you need is to switch off the circuit feeding the power outlet to which the camera power cable is connected to.

[Kristof]

This post is deleted!

[joseph_1979]

@joseph-chircop_497308027822318 Any update?