Reolink App Black Screen

[hashemicyrus67_587769099796660]

Hello,

I just downloaded the Reolink app on my brand new laptop and I am getting a black screen after 1 second the app starts. Can someone help me out if there is a fix please?
Thanks in advance,
Cyrus

[joseph_1979]

@hashemicyrus67_587769099796660 Try to change the boolean value of hardware acceleration to false in file AppData/Roaming/Reolink/userSettings ............... {"key":"hardware-acceleration","type":"boolean","value":false,"_id":"sSr1ypqWhy8wooip"}.

[user_585783633887262_585783633887262]

@joseph-chircop_497308027822318

Hey Joseph

I had this problem a while ago and I was told to disable Hardware Decoding (which seems like having it would be a good thing).

If I try your suggestion will I be able to enable the hardware decoding?

Thanks!

[joseph_1979]

@user_585783633887262_585783633887262 Sure. Just change false to true. If the applications runs then you can change it through the client general options menu. Normally the first option is used if the screen goes black immediately.

[user_585783633887262_585783633887262]

@joseph-chircop_497308027822318

That makes sense....when trying to disable the Hardware Decoding you had to get to it quickly before the "blackout" of the screen!

Wish I had known that before!

Thanks as always Joseph!

[joseph_1979]

@user_585783633887262_585783633887262 Ha ha ha............. now you know it. The only source of knowledge is experience.

[ifmnx4t+reolink_396922279747720]

I'm getting the same thing on my Windows 10 desktop, Reolink Client v8.8.2 - interface shows as normal when started with the spinners while it gets the camera feeds but as soon as it gets them, (I'm guessing), the entire program window goes black and you need to exit it via the Taskbar preview.

This only occured after upgrading from an NVIDIA Geforce 1650 SUPER graphics card to an Intel Arc A750 using driver v31.0.101.3793 (beta).

[joseph_1979]

@ifmnx4t-reolink_396922279747720 Do the same or if you have the application running change it from system menu.

[ifmnx4t+reolink_396922279747720]

@joseph-chircop_497308027822318 Thank you, that fixed it.

Have to edit it, the whole of the program window goes black, no menus, depth gadgets, close, scrollbars, etc.